Akeia Monterrosa
Los Angeles,CA
Summary
Highly organized and goal-oriented individual consistently exceeding expectations when assigned tasks. Persistence and eagerness to learn enable quick and effective adaptation. Open to constructive criticism as an opportunity for growth. Confident in ability to contribute positively to any team or organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Steel Protection
Los Angeles, CA
09.2022 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Cashier
Sees Candies
Torrance, CA
03.2021 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Warehouse Associate
FedEx Ground
Bloomington, CA
10.2021 - 12.2021
- Unloading trucks
Store Clerk
Rebel Gas Station
Las Vegas, NV
06.2020 - 10.2021
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Brand Ambassador
Clear
Ontario, CA
02.2021 - 04.2021
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Call Center Representative
24-7 Intouch
Las Vegas, NV
09.2020 - 12.2020
- In bound call Center representative
Sales Consultant
Rebel Oil
Las Vegas, NV
06.2018 - 10.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Caregiver/Med Tech
Volunteers of America
Boulder City, NV
11.2017 - 09.2019
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
- Med tech administering medication to residents using the 7 rights; right person, right time, right route, right medication, right place, right dose.
Caregiver
Kai-Tez
Inglewood, CA
02.2017 - 11.2018
Caregiver/Personal Assistant
Sunrise living
Los Angeles, CA
01.2016 - 02.2017
- Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands.
Data Entry Clerk
Roadway Trucking
Las Vegas, NV
01.2014 - 07.2016
- Data entry, Typing, Organizing
Education
High School Diploma -
Sea Manchester
Los Angeles, CASkills
- Microsoft Office
- Customer Service (4 years)
- Caregiving (6 years)
- Meditech (2 years)
- Home Health
- Sales (4 years)
- CPR certified
- Customer Support
- Customer Care
- Sales Experience (3 years)
- Medication Administration
- Meal Preparation
- Nursing
- Vital Signs
- CRM software
- Windows
- Analysis skills
- Warehouse management system
- Typing
- Order fulfillment
- Inventory control
- Order picking
- Home Care
- Medical Records
- Shipping & Receiving
- Personal Assistant Experience
- Public relations
Certification
- Medication Technician, 11/17, Present, Having the ability to distribute prescribed medication in the proper manner
- First Aid and CPR, 02/15, Present
Additional Information
Excellent verbal communication skills, both written and oral, Self-motivated, hard working, Comfortable working alone or part of a team, Excellent Analytical, problem solving, documentation, and time management skills, Strong interpersonal skills, Ability to adapt to a fast, change-oriented environment, Detail oriented, Strong written and verbal communication skills, Collection and negotiation skills, Willingness to take on added responsibility
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Security Officer
Steel Protection
09.2022 - 02.2024
Warehouse Associate
FedEx Ground
10.2021 - 12.2021
Customer Service Cashier
Sees Candies
03.2021 - 10.2022
Brand Ambassador
Clear
02.2021 - 04.2021
Call Center Representative
24-7 Intouch
09.2020 - 12.2020
Store Clerk
Rebel Gas Station
06.2020 - 10.2021
Sales Consultant
Rebel Oil
06.2018 - 10.2019
Caregiver/Med Tech
Volunteers of America
11.2017 - 09.2019
Caregiver
Kai-Tez
02.2017 - 11.2018
Caregiver/Personal Assistant
Sunrise living
01.2016 - 02.2017
Data Entry Clerk
Roadway Trucking
01.2014 - 07.2016
High School Diploma -
Sea Manchester