AKEIL BECKFORD
Fort Worth
Summary
I am enthusiastic about joining an apprenticeship program to become a certified electrician, aiming to build a fulfilling career. I currently attend Lincoln Tech in Grand Prairie, Texas, for their Electrical/Electronics program and am a licensed electrical apprentice seeking hands-on experience to enhance the knowledge I am already gaining at one of the best trade schools. My passion for hands-on work and interest in technical fields drive my pursuit of practical, industry-specific skills. I am committed to embracing challenges and gaining valuable experience under the guidance of seasoned professionals. Obtaining certifications in this field is a key goal, showcasing my dedication to excellence. Through this apprenticeship, I aim to combine theoretical knowledge with hands-on experience for a well-rounded skill set. Ultimately, my aspiration is to establish a successful career that provides stability and security for my family and me.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aldo Shoes
11.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Abercrombie and Fitch/Hollister
09.2022 - Current
- Company Overview: Top-ranked Hollister store nationally and second globally
- As the Assistant Manager for the top-ranked Hollister store nationally and second globally, I possess a profound understanding of the business, focusing on metrics, talent acquisition, and staffing
- My daily responsibilities include opening procedures, register management, store cleanliness, and ensuring adherence to SPAH goals
- I excel in scheduling for both management and associates, conduct interviews with a keen eye for talent, and oversee shipment logistics, merchandising, and OMNI operations
- Renowned for my exceptional staffing and floor supervision skills, I consistently achieve over 20% conversion rates and manage 6k+ hours
- With leadership standards emphasizing aiming high, teamwork, personal development, efficiency, and pushing boundaries, I bring a competitive edge to any team, working tirelessly to be the best in the retail industry
- My relentless work ethic thrives under pressure, making me a valuable asset to the success of Hollister
- Top-ranked Hollister store nationally and second globally
Call Center Representative/ Tier 2 Lead
Concentrix
09.2021 - 04.2022
- Concentrix excels the customer's needs, speaking fluently and thorough to get the job done
- I worked with Apple tech support and media services, my job was to help apple customers calling in for support or even general questions
- My calls would consist of customers calling because of technical issues with their devices or concerns on their bill
- I would troubleshoot if needed to or schedule appointments for a repair
- I am super flexible in what I do because I was able to do both tech support and billing issues
- I would handle over 100 calls a day with customers calling in from different backgrounds and areas
- I reassured my customers and resolved their issues
- I achieved one of the highest survey scores on my team and a genius at customer satisfaction
- My achievement's allowed me to move up quickly to a tier 2 team lead, in which consists of, delegating new trainees to providing excellent customer service and quality support
- Showing leadership in many ways being the ultimate problem solver
Customer Service Representative
Teleperformance
12.2020 - 12.2021
- Company Overview: Specialized in customer service over the phone
- This company is specialized in customer service over the phone
- Speaking Fluently and helping customers for various companies and organizations
- I was able to make the highest survey on my team for both Sprint and TMobile leading in customer satisfaction
- Assisting customers that call in with issues about their phone and devices that is associated with the brand and to help them resolve their issues in the fastest and most efficient way
- Always giving high quality customer service no matter the circumstances
- I also specialize in offering deals that the company offers and promotions to the customers
- This position has been instrumental in enhancing my skills, enabling me to adeptly manage a diverse range of customers with varying backgrounds and issues
- Specialized in customer service over the phone
Head Cook and Kitchen Manager
Kentucky Fried Chicken
02.2020 - 12.2020
- In my role, I was responsible for maintaining a consistent pace in cooking the restaurant's chicken to ensure timely fulfillment of customer orders
- Additionally, I managed dishwashing and floor cleaning duties, given the potential messiness in a busy food environment
- This occupation presents its challenges, particularly during peak hours when orders are rapidly coming in
- The experience has taught me the importance of unwavering focus and a composed mindset in a potentially distracting field
- Motivation is key in this demanding job, requiring a strong work ethic and enthusiasm to accomplish tasks
- Taking on responsibilities such as opening and closing the store, I directed fellow cooks to ensure adherence to schedules
- The role demands a high level of responsibility, self-awareness, and drive
Stock Associate
Hollister Co
01.2019 - 12.2019
- My responsibility entailed unpacking merchandise from store trucks, conducting censoring procedures, and systematically organizing the clothing items for display in the store
- Demonstrating a proactive approach, I consistently completed these tasks ahead of schedule, earning satisfaction from the store management
- Among my team, I excelled in stocking, ensuring timely and efficient delivery of products to meet the store's operational needs
Education
HIGH SCHOOL DIPLOMA -
Plantation High School
Plantation, FL06.2020
BROWARD COLLEGE - Forensic science in art, microbiology, English
BROWARD COLLEGE
01.2021
Skills
- Electrical Wiring
- Proficiency in Ohm's Law
- Licensed Electrician Apprentice
- Leadership & Team Building
- Computer skills
- Writing skills
- Leadership
- Social media management
- Technical support
- Typing
- VPN
- Windows
- Sales
- Customer service
- IOS
- Help desk
- Account management
- Documentation review
- Customer support
- Software troubleshooting
- Operating Systems
- Microsoft Windows Server
- Network Support
- Computer Networking
- DNS
Activities
- Patios (Jamaican), Full Professional Proficiency
- English, Fluent
Certification
Apprentice Electrician
Timeline
Assistant Manager
Aldo Shoes
11.2024 - Current
Assistant Manager
Abercrombie and Fitch/Hollister
09.2022 - Current
Call Center Representative/ Tier 2 Lead
Concentrix
09.2021 - 04.2022
Customer Service Representative
Teleperformance
12.2020 - 12.2021
Head Cook and Kitchen Manager
Kentucky Fried Chicken
02.2020 - 12.2020
Stock Associate
Hollister Co
01.2019 - 12.2019
BROWARD COLLEGE - Forensic science in art, microbiology, English
BROWARD COLLEGE
HIGH SCHOOL DIPLOMA -
Plantation High School
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