Jonathan Player
Land O' Lakes,FL
Summary
Seasoned professional with a robust background in telecom and landscape supply, notably with SiteOne Landscape Supply. Excelled in roles requiring exceptional customer service and technical prowess, such as troubleshooting and system installation. Proven track record in fostering relationships and mentoring teams, achieving significant customer satisfaction and operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
SiteOne Landscape Supply
, United States
01.2024 - 11.2024
- In my former role as assistant Manager for the Siteone Branch in San Antonio Florida our main goal which I know we achieved was for customers to have a positive experience and get the supplies they need to complete their projects
- Some of my other responsibilities included being the back up delivery driver when our driver was off
- I helped in the warehouse and the yard to put away inventory and try to keep it clean and safe for a great customer experience
- I had some residual sales responsibility from my previous role as BDM
- I would work with my assigned customers to solve problems and write Quotes and delivery orders for them
- I had 3 offsite consignments that I had to count on a biweekly basis
Business Development Manager
SiteOne Landscape Supply
Lutz, United States
09.2022 - 01.2024
- Responsible for bringing in new customers that are not currently doing business with us
- Assigned a book of existing customers with a responsibility to maintain and grow their current business
- This role requires relationship building with existing and new customers
- I focus on a low pressure solution sales tactic to get my customers what they need when they need it
Customer Service Sales Representative
SiteOne Landscape Supply
Wesley Chapel, United States
11.2021 - 09.2022
- In my role as a CSSR
- I assist customers with getting the products they need to complete their irrigation or fertilization projects
- We deal with customers from homeowners up to large contractors to advise if necessary and get them the products they require
Company Owner
Lawn Doctor of North Tampa
North Tampa
01.2014 - 10.2021
- I was the owner of a Lawn Doctor franchise
- In this role I did everything including Sales, customer service and completing all of the services that my customers ordered
- I got my Certified operator license for the state of Florida and fertilized my customers lawns and shrubs
- I sold the business in Oct 2021 to look into other opportunities
Telecommunications Engineer
T-Staff, Inc.
Ellenton, FL
07.2013 - 05.2014
- I worked from my home to support Verizon Florida market as a Telecom Engineer
- I was employed by a contract company T-Staff on an open ended contract to BlueStream Professional services
- Bluestream had me working on Verizon projects in the Tampa area
- I would visit Verizon sites in the area to do site surveys for new equipment installs I also submitted quotes in the Verizon Vendorlink site
Field Service Tech 4
BlueStream Professional Services
, Home based
03.2012 - 07.2013
- I was in the commissioning and integration group
- This group handles test and turn up of new systems as well as augmenting existing systems
- Some of the products that I support include the Cisco 15454, Ciena 6500, Ciena Core Director, Fujitsu Flash Wave 4100ES/4500/9500 & Tellabs 7100
Field Service Engineer 2
Tellabs
Ellenton, FL
02.2007 - 10.2011
- My role at Tellabs was acceptance testing new equipment at our customers sites
- I worked on the 7100 DWDM optical transport system as well as the 8860 multi service router with some OJT on the 5500 DACS
- I performed acceptance testing, software upgrades, card additions, & troubleshooting
- I would travel to customer sites (AT&T, Verizon, Qwest, etc...) all over the US and South America to complete my assignments
Gateway Tech 3
Level 3 Communications
04.2000 - 10.2004
- I worked in the Tampa Gateway installing and maintaining equipment for Level 3 and our co-located customers
- I would install and test circuits ranging from pots lines up to OC192
- I supported all types of equipment that included (Nortel DWDM, Cisco, Juniper, Fujitsu, Ciena)
Network Engineer 2
WorldCom
Tampa
11.1997 - 04.2000
- I worked for Worldcom at the J3G switch site in Tampa
- I maintained and turned up services in the Nortel DMS 500 Switch
- I also maintained and built cross connects in the Alcatel 1630, 1631 & 1633 DACS systems
- Some other duties included running & testing circuits to customers in the co-location room making, installing and testing DS3 cables for cross connects
- I was the lead tech that worked on the Nortel Access Node that provided unbundle loop or pots lines to customer locations
- In this role I would install, test and troubleshoot the path from our Nortel switch out to the central office where the Nortel access node was located
Education
High School Diploma - General, Electronics
Hillsborough High School
01.1987
Skills
- Coaching and mentoring
- Vendor relationship management
- Negotiation
- Customer service and satisfaction
- Customer relations
- Attention to Detail
- Purchase Orders
- Upselling
- Exceptional customer service
- B2B sales and customer service
- Problem-solving
- Excellent people skills
- Relationship building
- Diagnosing issues
- Configuring equipment
- Educating customers
- Troubleshooting and repair
- Troubleshooting systems
- Installing equipment
- Maintaining components
- Software upgrades
- Test equipment operation
- Telecom infrastructure
- Hardware maintenance
- Structured cabling
- Work order completion
- Electrical wiring
- Troubleshooting and resolution
- Installation and maintenance
- Truck loading and unloading
- Safe forklift operation
- Shipment receiving
- Warehouse organization
- Verbal and written communication
- Forklift operation
Certification
Certified pest control operator
Timeline
Assistant Manager
SiteOne Landscape Supply
01.2024 - 11.2024
Business Development Manager
SiteOne Landscape Supply
09.2022 - 01.2024
Customer Service Sales Representative
SiteOne Landscape Supply
11.2021 - 09.2022
Company Owner
Lawn Doctor of North Tampa
01.2014 - 10.2021
Telecommunications Engineer
T-Staff, Inc.
07.2013 - 05.2014
Field Service Tech 4
BlueStream Professional Services
03.2012 - 07.2013
Field Service Engineer 2
Tellabs
02.2007 - 10.2011
Gateway Tech 3
Level 3 Communications
04.2000 - 10.2004
Network Engineer 2
WorldCom
11.1997 - 04.2000
High School Diploma - General, Electronics
Hillsborough High School
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