Kristin Poirier
Tucson,AZ
Summary
Dynamic Merchandising Manager with 20 years at SupplyOne Tucson, adept to inventory management and staff supervision. Expert in implementing strategies to enhance customer service, optimize profit margins, and foster team growth. Proven track record in vendor negotiation and instilling a culture of quality control and decision making excellence.
Overview
20
20
years of professional experience
Work History
Merchandising Manager
SupplyOne Packaging
07.2004 - Current
- -Lead day-to-day operations within Customer Service and Merchandising managing daily activities, managing staff and allocating tasks to ensure timeliness, accuracy, quality and performance standards.
- -Reallocating workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities.
- -Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margin.
- -Take ownership of customer issues and follow problems through to resolution.
- -Implement and continue to the continuous improvement of customer service and merchandising with written work instructions, service procedures, policies and standards.
- -Provide at-need coaching and access to training resources for employees with development to ensure personalized high-quality service to internal and external customers in order to facilitate organic growth and create engaged customers.
- -Control resources and utilize assets to achieve qualitative and quantitative targets.
Education
Howard County Community College
Columbia, MDSkills
- Staff Supervision
- Inventory Management
- Vendor Negotiation
- Pricing Strategy
- Team Leadership
- Coaching Mentoring
- Problem-Solving Abilities
- Profit and Loss Understanding
- Quality Control
- Decision-Making
Timeline
Merchandising Manager
SupplyOne Packaging
07.2004 - Current
Howard County Community College
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