Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Morales

Gainesville,FL

Summary

Dynamic leader with proven expertise in inventory management and staff supervision honed at Sam's Club. Excelled in enhancing sales through strategic merchandise planning and fostering a culture of excellence. Skilled in coaching and mentoring, with a knack for implementing loss prevention strategies. Achieved significant improvements in team performance and customer satisfaction by leveraging strong multitasking and reliability skills.

Overview

17
17
years of professional experience

Work History

Merchandising Manager

Sams Club
08.2021 - 10.2024
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Assessed areas of service concern and developed improvement plans.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Monitor Support Tech

UF Health Shands Hospital
05.2011 - 06.2019
  • Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
  • Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
  • Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
  • Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
  • Assisted with staff training on new monitoring technologies, facilitating seamless adoption within the workplace.
  • Reduced false alarms through regular calibration of monitoring equipment, minimizing disruptions to patient care.

Shift Supervisor

CVS Pharmacy
03.2008 - 02.2011
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Education

High School Diploma -

Eastside HighSchool
Gainesville, FL

Skills

  • Merchandise presentation
  • Staff supervision
  • Inventory management
  • Merchandise planning
  • Monitoring inventory
  • Supervising staff
  • Loss prevention strategies
  • Sales trend analysis
  • Promotional planning
  • Seasonal planning
  • Identifying sales trends
  • Stock control
  • Retail display setup
  • Maintaining stock levels
  • Inventory control
  • Stockroom organization
  • Sales floor resets
  • Staff training
  • Customer service
  • Coaching and mentoring
  • Teamwork
  • Time management
  • Multitasking
  • Reliability

Timeline

Merchandising Manager

Sams Club
08.2021 - 10.2024

Monitor Support Tech

UF Health Shands Hospital
05.2011 - 06.2019

Shift Supervisor

CVS Pharmacy
03.2008 - 02.2011

High School Diploma -

Eastside HighSchool

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Samantha Morales