Akeila Riggs
Amazing Grace Nursing Services
Humble,Tx
1
Certification
17
years of professional experience
Ambitious Cross-trained senior Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Phlebotomy trained, setups and disconnects
Work History
Receptionist
3 Years 10 Months- Oversaw front desk operations, coordinated junior reception staff, and served as primary contact for high-level clients and incoming communications, ensuring professional interactions and efficient service.
- Managed front desk operations by greeting visitors and directing them to appropriate personnel, fostering a welcoming environment that enhanced visitor satisfaction.
- Identified and resolved issues to maintain seamless front desk operations, improving overall visitor experience.
- Staff Leadership & Coordination
Home Health Care Provider
5 Years- Provided mental and emotional support to enhance client well-being.
- Engaged patients in games and activities to elevate mood and support memory retention.
- Prepared meals and snacks to meet individual nutritional requirements.
- Maintained clean, organized environment to ensure client safety and comfort.
Driver
2 Months- Delivered goods and services promptly, ensuring customer satisfaction with condition and timeliness.
- Transported clients safely and efficiently between designated locations and destinations.
- Optimized routes using GPS, ensuring consistent on-time deliveries.
Janitor
3 Months- Enhanced visual appeal of work environments through thorough cleaning and maintenance.
- Performed mopping, sweeping, dusting, and emptying trash receptacles to maintain cleanliness
- Collaborated with team members to ensure thorough cleaning of all areas.
- Maintained physical stamina to effectively crouch, kneel, and walk for extended periods
Cashier
11 Months- Greeted guests promptly and resolved order issues with calm, courteous customer service.
- Processed drive-in orders accurately using POS system and handled cash, card, and mobile payments.
- Balanced register drawer and maintained accurate payment records throughout shift.
- Suggested menu items and add-ons to support upselling efforts and improve guest experience.
- Coordinated with kitchen and carhop staff to ensure timely order delivery and accuracy.
- Trained new cashiers on register procedures, guest interactions, and service standards.
- Monitored front-counter flow and prioritized tasks to reduce wait times during peak periods.
- Maintained clean, organized checkout area while following food safety and sanitation procedures.
Education
High School Diploma
Some College (No Degree)
Skills
Front Desk Coordination
Front Desk Management
Visitor Management
Client Interaction
Customer Service
Client Support
Eager learner
Reliable
Strong Work Ethic
Collaborative team member
Certification
Full Body Waxing Training - [2021]
Timeline
Receptionist
CSL Plasma Center
12.2022 - CurrentRead More
Driver
Uber
04.2022 - 06.2022Read More
Home Health Care Provider
Amazing Grace Nursing Services
10.2021 - CurrentRead More
Janitor
Abm
09.2013 - 12.2013Read More
Cashier
Sonic
05.2009 - 04.2010Read More
Houston Community College
Read More
Northshore Se
High School Diploma
Read More