A'Keisha Wells
Charlotte,NC
Summary
Results-driven Healthcare Operations Specialist with expertise in coordinating client services, managing housing placements, and overseeing reimbursement activities. Proven skills in documentation, referral tracking, and claims processing enhance efficiency in both remote and clinical settings. Committed to optimizing workflows and fostering effective communication across teams.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
SENIOR HOUSING PLACEMENT SPECIALIST
Housing Collaborative
10.2024 - 09.2026
- Coordinated senior housing placement activities, guiding clients through housing options and referral pathways to facilitate informed decisions.
- Communicated with clients, families, and housing facilities, ensuring effective placement coordination and timely follow-through.
- Maintained client records and referral information to support accurate documentation and continuity throughout the placement process.
- Coordinated scheduling and tracked referrals, maintaining organization and momentum in placement activities.
PROJECT MANAGER
Schreiber Translations Inc.
06.2023 - 08.2024
- Streamlined project processes through Agile methodologies, improving workflow efficiency and helping reduce costs.
- Coordinated communication among team members to enhance collaboration and ensure project completion.
- Developed project plans outlining timelines, milestones, and budget requirements for on-time delivery.
- Assessed project risks and implemented strategies to mitigate potential issues.
- Worked remotely on various projects to enhance flexibility and productivity.
PRIOR AUTHORIZATION SPECIALIST
Apidel Technologies – CVS
09.2021 - 02.2023
- Processed prior authorization requests for medications and procedures, ensuring accuracy and timely service to enhance patient access to care.
- Utilized electronic submission methods and tracking processes to achieve reduced turnaround times for prior authorizations.
- Communicated with patients and insurance companies to address coverage questions, denials, and authorization issues.
- Collaborated with patients and insurance companies to resolve coverage questions and authorization issues, improving overall satisfaction and care continuity.
- Managed a high volume of incoming calls while maintaining professional, customer-focused service.
- Worked remotely to support authorization processes
ENLISTED SOLDIER – HEALTHCARE SPECIALIST
U.S. Army
Fort Benning, GA
04.2016 - 10.2020
- Delivered emergency medical care in diverse environments, enhancing patient assessment and treatment processes.
- Documented patient conditions and relayed critical information during care handoffs to ensure continuity of care.
- Performed physical examinations and supported diagnosis and treatment planning.
- Administered medications, IV fluids, and blood products per clinical responsibilities, ensuring patient safety and compliance with protocols.
- Documented patient conditions and communicated key information during care handoffs.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ 01.2026 - 11.2026
Skills
- Housing Resource Assessment
- Referral management
- Prior Authorization
- Healthcare Administration
- Client Advocacy
- Client & Family Communication
- Scheduling & Follow-Up
- Records & Documentation
- Administrative Coordination
- Microsoft Office
- HIPAA regulations
- Medicare knowledge
- Project Coordination
- Workflow Improvement
- Housing Market Knowledge
Timeline
Bachelor of Science - Business Administration
University of Phoenix
01.2026 - 11.2026
SENIOR HOUSING PLACEMENT SPECIALIST
Housing Collaborative
10.2024 - 09.2026
PROJECT MANAGER
Schreiber Translations Inc.
06.2023 - 08.2024
PRIOR AUTHORIZATION SPECIALIST
Apidel Technologies – CVS
09.2021 - 02.2023
ENLISTED SOLDIER – HEALTHCARE SPECIALIST
U.S. Army
04.2016 - 10.2020