Akeisha White

• Track, investigate, and document hundreds of access control and security alarms, ensuring accurate records and timely follow-up.
• Review violations and issue citations discreetly while educating employees on compliance with federal, state, and airport security regulations.
• Maintain and verify alarm-related data, researching discrepancies and ensuring accuracy for reporting and audits.
• Prepare written reports, incident documentation, and correspondence for leadership and regulatory compliance.
• Respond to inquiries from airport employees, law enforcement, and external agencies regarding alarm responses and procedures.
• Train and educate over 100 employees on alarm prevention, security procedures, and compliance requirements.
• Serve as Lead Coordinator when assigned by creating schedules, assigning duties, and communicating daily operational outcomes to executive leadership.

• Supervised Security Operations Agents and Coordinators, ensuring appropriate response to alarms, incidents, and calls for service.
• Coordinated alarm-related follow-ups and communicated status updates to internal staff and stakeholders.
• Reviewed reports for accuracy and completeness while ensuring adherence to established procedures.
• Managed logistical assignments and supported department leadership with operational reporting and documentation.
• Developed and implemented training programs for new security staff.

• Supervised control room operations across multiple shifts, monitoring alarm systems and dispatching responses as required.
• Responded to suspicious activity and coordinated with Charlotte-Mecklenburg Police Department (CMPD) when necessary.
• Maintained detailed logs, records, and post orders related to alarms, incidents, and patrol activities.
• Trained and certified control room operators on alarm monitoring systems, documentation standards, and response procedures.
• Assisted the Welcome Center with visitor pass processing, ensuring accurate recordkeeping and customer service.
• Skilled at working independently and collaboratively in a team environment.

Anticipated Graduation: January 2027