Akel Swinton
Hampton,VA
Summary
Resourceful worker with 3-5 years of experience with customer service. Follow written or verbal directions to carry out efficient work moving, storing and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification in training
Work History
Stow Associate
Amazon
01.2023 - Current
- Sorted over 350 products per hour onto shelves according to type, weight, and size.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Safely stacked items to maximize space within acceptable safety limits
Crew Member Cashier
Autobell
06.2020 - Current
- Worked cashier, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete cars.
- Kept preparation area, equipment, and clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Package Handler
FedEx
05.2020 - 08.2020
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Lifeguard
Continental Pools
06.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Ride Operator
Busch Gardens Williamsburg
06.2018 - 09.2018
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
Education
Bachelor of Science - Computer Information Systems
Virginia Union University
Richmond, VA05.2023
High School Diploma -
Bethel High School
Hampton, VA06.2020
Skills
- Microsoft Windows
- User Experience
- Computer Technology
- Customer Engagement Strategies
- Customer Inquiries
- Teamwork and Collaboration
- Organization and Time Management
- Cultural Awareness
- Flexible and Adaptable
- Problem-Solving
- Team-building
- Training and Development
Certification
- ITF+, A+ , and network+ Training - July-November 2023
Timeline
Stow Associate
Amazon
01.2023 - Current
Crew Member Cashier
Autobell
06.2020 - Current
Package Handler
FedEx
05.2020 - 08.2020
Lifeguard
Continental Pools
06.2019 - 09.2019
Ride Operator
Busch Gardens Williamsburg
06.2018 - 09.2018
Bachelor of Science - Computer Information Systems
Virginia Union University
High School Diploma -
Bethel High School