Akel Walker-Townsend
Summary
Optimistic and dependable team player excelling in delivering fast and high-quality customer service in restaurant settings. Demonstrates adaptability and expertise in personnel development, effectively collaborating with teams to resolve issues with customers, waitstaff, and management.
Overview
6
6
years of professional experience
Work History
Runner/Busser
Sundays in Brooklyn
10.2022 - 09.2023
- Set up, sanitized, and organized dining rooms and stations to ensure a smooth and efficient service flow
- Managed inventory, ensuring all supplies were adequately stocked and readily available for use
- Promptly delivered food and beverages to customers, maintaining high service standards and ensuring customer satisfaction
- Efficiently flipped tables to maintain optimal seating turnover and accommodate incoming customers
- Maintained cleanliness by breaking down stations and properly sanitizing equipment at the end of each shift
- Trained new staff in bussing and cleaning procedures.
- Provided excellent customer service while meeting challenging time goals.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Busser/Runner
Sadelle's New York
08.2021 - 10.2022
- Stocked inventory and ensured that all dining areas were set and ready for customers
- Flipped tables efficiently to accommodate customer turnover and maximize seating capacity
- Set up, sanitized, and organized stations for the front-of-house team to ensure smooth service operations
- Delivered food to customers in a timely manner, maintaining attention to detail and ensuring orders were accurate
- Sanitized and closed stations at the end of each shift, ensuring a clean and organized workspace
- Worked well in diverse team settings by partnering with others to complete tasks.
- Arranged tables and chairs for special occasions and events.
Barback/Busser/Runner/Delivery
King's County Imperial
07.2017 - 03.2020
- Assisted with food and beverage preparation at the bar, ensuring a consistent and efficient workflow
- Stocked and organized various items including bar supplies, liquor room inventory, furniture, and silverware
- Flipped tables quickly and efficiently, contributing to a high table turnover rate during peak service times
- Delivered food to customers promptly, ensuring they had a positive dining experience
- Worked collaboratively with team members to provide top-notch service to guests
- Cleaned, broke down, and sanitized stations at the end of the night, maintaining a safe and hygienic environment
- Ensured customer satisfaction by anticipating and addressing their needs in a timely manner
- Provided attentive service and proactively assessed guest needs.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY06-2014
Skills
- Customer Service
- Team Collaboration
- Time Management
- Organization & Stock Management
- Sanitation & Cleanliness
- Communication
Timeline
Runner/Busser
Sundays in Brooklyn
10.2022 - 09.2023
Busser/Runner
Sadelle's New York
08.2021 - 10.2022
Barback/Busser/Runner/Delivery
King's County Imperial
07.2017 - 03.2020
High School Diploma -
New Rochelle High School
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