Akelii Stockstill
Pittsburg,CA
Summary
Outstanding patient-facing customer service experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proficient in performing quality nursing care to include assistance with activities of daily living. Highly skilled in taking and recording vital signs.
Overview
14
14
years of professional experience
Work History
Medicine Technician and Staff Coordinator
Lake Park Senior Living
Oakland, CA
03.2024 - Current
- Administer medications to residents including a review of each patient's file, check their current prescriptions, prepare dosages, and assist patient's with taking their required medicines
- I also provide direct care residents and collaborate with other staff to ensure our patients receive the best care possible
- Review patient records and discuss current medications with staff nurses
- Prepare proper dosages and distribute medications to residents
- Document all medicines taken to ensure patient records are current
- Coordinate medication changes, refills, and deliveries with patient physicians and pharmacies
- Performed Med Tech duties in accordance with Community Care Licensing standards, policies and regulatory guidelines to promote safe working environment.
Lead Medical Technician and Staff Coordinator
The Village at Hayes Valley
San Francisco, CA
01.2019 - 01.2024
- Managed Med Tech and Caregiver schedule to maintain adequate staffing, minimize overtime, and notified Executive Director of any staff shortages
- To include Basic Computer Skills, Knowledge of medical terminology
- Must demonstrate effective written and verbal communication skills, Good interpersonal and organizational skills
- Clearly and promptly communicated pertinent information to staff at the direction of the Executive Director
- Coordinated and supervised the training of new Med Techs and Caregivers, Ensuring the highest-level care with the emphasis on patient safety
- Performed Med Tech duties in accordance with Community Care Licensing standards, policies and regulatory guidelines to promote safe working environment
- Cycle meds, distributing medications, communicating with doctors/hospice, making sure the Med-techs are doing their assigned tasks
- Assist/work with Nurse on site /Clinical work.
Clean Room Technician
Genentech
San Francisco, CA
11.2019 - 01.2020
- Perform adjustments to CIP equipment and run computer programs to automate the cleaning and sanitizing of the equipment
- Execute duties state within GMP/GLP protocols and under FDA regulations
- Coordinate configuration of equipment to provide ease of use
- Places equipment and supplies in operating room and arranges instruments, according to instructions
- Checks instruments and equipment for sterility, cleanliness, and functionality prior to the start of the case
- Assist with set up and use of equipment during procedures
- Assist with allocation of equipment for daily procedures
- Wears personal protective equipment when required
- Actively participates in meeting patient safety goals in promoting quality and safe patient care
- Washes and sterilizes equipment.
Call Center Representative
Chevron Federal Credit Union
Concord, CA
01.2015 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assess caller needs and provide information to members and potential members on credit union membership, products and services
- Research information to resolve member request and issues, escalating when necessary and in a timely manner
- Process non-cash financial transactions
- Process member requests for services and account maintenance.
Patient Care Technician
Carlton Senior Living and New Way Series
Pleasant Hill/Oakley, CA
01.2011 - 01.2014
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Monitor patient condition by observing physical and mental condition
- Support patients by providing housekeeping and laundry services
- Assisted patients with ADLs such as: bathing, dressing and grooming
- Maintain a safe and secure, healthy patient environment by following standards and procedures.
Education
Skills
- Microsoft Office: Word, Excel, Power Point and Outlook, EPIC
- Work well under pressure and enjoy challenging projects Equally effective working independently or collaboratively
- Specialize in Customer Service and Project Management
- Strong analytical ability and research skills
- Effective oral and written communication skills Contributes to building a positive team spirit, balances team and individual responsibilities
- Team player with ability to coach, to motivate and to partner with management, clients and staff Contributes to building a positive team spirit, balances team and individual responsibilities
- Ability to problem solve by identify and resolve problems in a timely manner; gather and analyze information skillfully as well as to develop alternative solutions
- Excellent interpersonal skills - Maintains confidentiality; treats co-workers, patients, and facility visitors with respect
- Willing and able to work in a Labor Management Partnership environment
Qualifications Summary
Patient Care Technician with 10+ years of experience in Diligent Patient Care Tech PCA, Care manager & Med-tech. Collaborative work with doctors and nurses focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Organized and friendly with excellent interpersonal skills.
Timeline
Medicine Technician and Staff Coordinator
Lake Park Senior Living
03.2024 - Current
Clean Room Technician
Genentech
11.2019 - 01.2020
Lead Medical Technician and Staff Coordinator
The Village at Hayes Valley
01.2019 - 01.2024
Call Center Representative
Chevron Federal Credit Union
01.2015 - 01.2017
Patient Care Technician
Carlton Senior Living and New Way Series
01.2011 - 01.2014