Akena Porter
Old Fort,TN
Summary
Dynamic professional with a proven track record in residential cleaning and senior care assistance, exemplified during tenure at Homeaglow. Excelled in client satisfaction management and empathetic communication, ensuring high-quality service and fostering strong relationships. Skilled in prioritization and scheduling, adept at enhancing living conditions for both clients and animals. Demonstrates a unique blend of service excellence and retail management acumen.
Overview
8
8
years of professional experience
Work History
House Cleaner
Homeaglow
Cleveland, TN
10.2024 - Current
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Caregiver
Home Instead
Athens, TN
06.2024 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Kennel Technician
Mountainstone Veterinary Hospital
Cleveland, TN
08.2020 - 06.2024
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
Assistant Store Manager
Dollar General Store
Cleveland, TN
01.2017 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
GED -
Gateway Christian Academy
Knoxville, TN05-2006
Skills
- Service Excellence
- Residential Cleaning
- Cleaning Expertise
- Empathetic Communication
- Prioritization And Scheduling
- Senior Care Assistance
- Effective Problem Resolution
- Adaptable Perseverance
- Skilled in Animal Interaction
- Client Satisfaction Management
- Client Service Excellence
- Retail Management
Timeline
House Cleaner
Homeaglow
10.2024 - Current
Caregiver
Home Instead
06.2024 - 10.2024
Kennel Technician
Mountainstone Veterinary Hospital
08.2020 - 06.2024
Assistant Store Manager
Dollar General Store
01.2017 - 04.2022
GED -
Gateway Christian Academy