Summary
Overview
Work History
Education
Skills
Honor Role
Timeline
Generic

Leilani Flores

Albuquerque

Summary

Dedicated professional with extensive experience in customer service at Albertsons Grocery Store, excelling in customer care and communication. Proven skills in surface sanitation and home safety management, ensuring clean and safe environments. Recognized for enhancing client satisfaction through proactive problem-solving and attention to detail in both cleaning and pet care roles.

Overview

5
5
years of professional experience

Work History

House Cleaner

Cindy Rion
01.2020 - Current
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Disposed of trash and recyclables each day to avoid waste buildup.

House/Pet Sitter

Suzy Velasquez
05.2020 - 12.2024
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Prepared food and water following instructions from pet owners.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.

Customer Service Representative

Albertsons Grocery Store
05.2024 - 11.2024
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Volcano Vista High School
Albuquerque, NM
05-2026

Skills

  • Surface sanitation
  • Laundry functions
  • Home safety management
  • Linen care
  • Cleaning and sanitization
  • Clothes laundering
  • Glass cleaning
  • Carpet vacuuming
  • Window cleaning
  • Housekeeping
  • Restocking supplies
  • Waste disposal
  • Surface disinfection
  • Safe cleaning with chemicals
  • Furniture dusting
  • Floor sweeping
  • Customer service standards
  • Customer service and care
  • Customer service excellence
  • Customer service and communication skills
  • Customer service advocacy
  • Pet safety
  • Animal exercise

Honor Role

I was on Honor Role my freshmen and sophomore year in High School. I have good computer skills. I enjoy reading and helping others. I give my 100% at everything I do. 

Timeline

Customer Service Representative

Albertsons Grocery Store
05.2024 - 11.2024

House/Pet Sitter

Suzy Velasquez
05.2020 - 12.2024

House Cleaner

Cindy Rion
01.2020 - Current

High School Diploma -

Volcano Vista High School

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Leilani Flores