Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
AccountManager

John Oberg

Management/Sales
West Fargo,ND

Summary

Knowledgeable Branch Manager with a strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.

Overview

22
22
years of professional experience

Work History

Branch Manager

RION Equipment
03.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly. NPS scores improved from 7 to 9 YOY.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Operations Manager

United Rentals
06.2010 - 03.2024
  • Developed a talented team, participating in hiring, coaching and performance management processes
  • Successfully oversaw all branch activities including logistics, audits, safety and customer service
  • Drove successful customer service initiatives which led to higher customer satisfaction scores, and increased revenues
  • Provide employees with guidance in handling difficult problems, or by handling escalated complaints or disputes to provide customers with appropriate resolutions
  • Tracked company inventories and ordered new products to replenish equipment
  • Built strong relationships with customers by meeting customer objectives and requirements
  • Able to complete complex tasks with limited time frames, and on budget
  • Successfully grew business revenue from 300K/Yearly to over 1M in annual revenue
  • Customer Service
  • Inventory Management
  • Training/ Instructing Team Members
  • Team Leadership
  • Workflow Optimization
  • Logistics Management
  • Branch Safety Champion
  • Branch 5S Champion
  • United Academy Certified Evaluator
  • Decision Driving Instructor

Event Manager

United Rentals
03.2003 - 06.2010
  • Completed all aspects of large scale event set up including sales, planning the setup and tear down of equipment, obtaining necessary inventory and managing large staffs. Grew business from 300K to over 1MM.

Education

Bachelor of Arts - History

Minnesota State University
Moorhead, MN
05.1997

Skills

  • Customer Service
  • Training/ Instructing Team Members
  • Team Leadership
  • Logistics Management
  • Branch Safety Champion
  • Branch 5S Champion
  • United Academy Certified Evaluator
  • Branch operations management
  • Customer relationships

Accomplishments

  • Achieved 2024 AOP in current position, despite limited revenue in 1st Quarter of 2024
  • Supervised and successfully opened a new branch through construction of new location
  • Successfully trained, and retained, a new team
  • My United Rentals Branch was awarded Top Branch in the Midwest Region in 2021. Based upon company metrics, we ranked #2 of 1200 Branches nationwide.
  • My United Rentals Branch scored 'Elite' on our last five company Safety and Internal Process Audits.
  • My United Rentals Branch was awarded District Branch of the Year 4 of the last 6 years while I was employed

Personal Information

Title: Operations Manager

Timeline

Branch Manager

RION Equipment
03.2024 - Current

Operations Manager

United Rentals
06.2010 - 03.2024

Event Manager

United Rentals
03.2003 - 06.2010

Bachelor of Arts - History

Minnesota State University

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John ObergManagement/Sales