Dianna Young
Albuquerque
Summary
Experienced customer service professional with a focus on resolving inquiries and complaints efficiently. Possesses strong payment processing skills and a professional telephone demeanor, committed to delivering exceptional service that drives customer loyalty and repeat business.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Albertsons Market
10.2019 - Current
- Resolved customer inquiries and complaints with efficiency and professionalism.
- Trained new staff on customer service protocols and store policies.
- Maintained product knowledge to assist customers with informed recommendations.
- Conducted inventory management tasks, including restocking shelves and organizing displays.
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Salon Cosmetologist
Kelly's
01.1983 - 01.2016
- Provided high-quality haircuts and styling services tailored to client needs.
- Maintained knowledge of current trends in hairstyles, colors, and techniques to enhance client satisfaction.
- Implemented efficient scheduling processes to optimize appointment flow and reduce wait times for clients.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
Education
Liscence - Cosmetology
DeWolfs Cosmetologist
Albuquerque01-1984
High School Diploma -
Freedom High
Albuquerque, NM01-1982
Skills
- Customer service
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Client relations
- Professional telephone demeanor
- Customer relations
Certification
- Chaplain [Timeframe]
- CertifiedTrainer, Rudy's BBQ-2014 to2019
Timeline
Customer Service Representative
Albertsons Market
10.2019 - Current
Salon Cosmetologist
Kelly's
01.1983 - 01.2016
Liscence - Cosmetology
DeWolfs Cosmetologist
High School Diploma -
Freedom High