Akerke Kuanysh
Tallahassee,FL
Summary
Motivated and results-driven Information Technology graduate student with a background in Information Systems and proven expertise in improving efficiency and enhancing customer experiences. Successfully boosted sales by 155% through innovative strategies and effective team management. Seeking an internship/part-time role to apply technical expertise, business acumen, and leadership skills to drive organizational growth and gain hands-on experience in the filed.
Overview
6
6
years of professional experience
Work History
Sales Director
IELTS Academy
08.2023 - 08.2024
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales revenue by developing and implementing effective sales strategies.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Hired, trained and built high-performing team of sales representatives.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Managed and motivated sales team to increase revenue 155% in 8 months.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
Assistant IT Manager
IELTS Academy
06.2018 - 05.2022
- Provide ongoing technical support to students and instructors, ensuring uninterrupted access to online platforms.
- Manage and troubleshoot AMOCRM to optimize sales and customer relationship management processes.
- Oversee the academy's website functionality, updating content and ensuring ease of access for users.
- Identify opportunities to streamline processes and improve efficiency through IT solutions.
- Train staff and instructors on using software, applications, and IT tools effectively.
- Partner with the sales team to improve processes and efficiency using IT tools.
- Develop automated workflows, including brochures and information packets for potential customers.
- Design marketing and educational materials using tools like Figma.
Education
Master of Science - Information Technology
Florida State University
Tallahassee, FL05-2026
Bachelor's Degree in Information Systems
Kazakh-British Technical University
Kazakhstan04-2022
Skills
- Sales strategies
- Networking and relationship building
- Project Planning and Scheduling
- Attention to detail with the ability to see the bigger picture
- Understanding technical terminologies and basic programming concepts
- Adaptability and a continuous learning mindset
- Proficiency in CRM tools like AMOcrm
Languages
English
Professional Working
Kazakh
Native or Bilingual
Russian
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Supporting STEM education initiatives and mentorship programs
- Blogging/Vlogging
Timeline
Sales Director
IELTS Academy
08.2023 - 08.2024
Assistant IT Manager
IELTS Academy
06.2018 - 05.2022
Master of Science - Information Technology
Florida State University
Bachelor's Degree in Information Systems
Kazakh-British Technical University
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