Akesa Tausinga
Eagle Mountain,UT
Summary
Dedicated and compassionate professional with over 14 years of experience in customer support at JetBlue Airways. I am skilled in problem-solving, communication, and conflict resolution. Seeking to grow with a company that values teamwork, learning, and personal development.
Overview
15
15
years of professional experience
Work History
Customer Support Representative
JetBlue Airways
05.2005 - 12.2019
- Delivered exceptional customer service in a fast-paced environment.
- Resolved customer concerns with professionalism and empathy, maintaining positive relationships.
- Handled irate customers effectively through patience and problem-solving.
- Ensured compliance with company standards and maintained customer satisfaction metrics.
Education
Bachelor’s - Marriage and Family Studies
Brigham Yong University-Idaho
Brigham Idaho Online04.2026
High School Diploma -
Kearns High School
5525 Cougar Ln, Kearns, UT 8411806.1993
Skills
- Customer service & communication
- Conflict resolution
- Problem solving
- Team collaboration
- Time management
- Adaptability
Timeline
Customer Support Representative
JetBlue Airways
05.2005 - 12.2019
Bachelor’s - Marriage and Family Studies
Brigham Yong University-Idaho
High School Diploma -
Kearns High School