Akeshia Norwood
Wichita,KS
Summary
Accomplished Coach at T-Mobile, adept in effective communication and group leadership, significantly enhanced team performance and customer satisfaction. Expert in developing strategies and training programs that led to a noticeable reduction in negative customer interactions. Demonstrates a strong ability to build relationships and deliver results, underlining a commitment to excellence and continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Coach
T-Mobile
- Motivated representatives become motivated, more intuitive, and more effective through training habits and implementation.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Reduced bad customer interactions implementation of tailored plans of action to ensure successful customer interactions.this
Sr Rep
T-Mobile
- Resolved issues through careful research and follow-up with customers.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
Customer Service Representative
T-Mobile
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Dasher
DoorDash
09.2023 - Current
- Developed and maintained professional relations between customer, store personnel, and company.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
Timeline
Dasher
DoorDash
09.2023 - Current
Coach
T-Mobile
Sr Rep
T-Mobile
Customer Service Representative
T-Mobile