Microsoft Excel
Akeya Carter
Lexington,KY
Summary
Dynamic professional with a proven track record in customer service and technical support, notably at Teleperformance USA. Excelled in troubleshooting network issues and enhancing customer satisfaction through effective response strategies. Skilled in Microsoft Windows and Office, demonstrating exceptional time management and reliability. Achieved significant improvements in service quality, contributing to positive company reputation.
Overview
8
8
years of professional experience
Work History
Server
Waffle House Restaurant
03.2016 - 09.2018
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Xerox
09.2018 - 07.2020
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought ways to improve processes and services provided.
Customer Support Specialist
Teleperformance USA
10.2020 - 04.2023
- Responded to customer inquiries and provided technical assistance over phone.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Machine Operator
Georgia Pacific
05.2023 - 08.2024
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Quickly shut down equipment in emergency situations following protocols.(lock out tagout)
Education
High School Diploma -
Murray High School
Murray, KY04.2011
Skills
- Customer Response
- Live chat support
- Call center experience
- Quality Assurance
- Incoming Call Management
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Time Management
- Professionalism
- Reliability
Software
Microsoft Word
Microsoft Teams
Windows 10
Timeline
Machine Operator
Georgia Pacific
05.2023 - 08.2024
Customer Support Specialist
Teleperformance USA
10.2020 - 04.2023
Customer Service Representative
Xerox
09.2018 - 07.2020
Server
Waffle House Restaurant
03.2016 - 09.2018
High School Diploma -
Murray High School
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