AKEYA COLEMAN
Beach Park,IL
Summary
Human resources professional with extensive experience leading teams and resolving complex employee issues. Strong collaborator with cross-functional stakeholders to enhance operational processes and drive accountability. Currently pursuing a Master of Arts in Human Resource Management with a 4.0 GPA.
Overview
16
16
years of professional experience
Work History
Sales Operations Supervisor
CDW Corporation
Vernon Hills, IL
01.2022 - Current
- Lead, coach, and develop a team of 13 employees while fostering accountability, engagement, and performance excellence.
- Serve as a trusted resource for employees and leadership regarding policies, compensation questions, operational processes, and workplace concerns.
- Partner with leadership, Finance, HR, and business stakeholders to resolve complex employee and operational issues while ensuring compliance with company policies.
- Manage a high-volume Salesforce case management environment, ensuring timely resolution, accurate documentation, and adherence to service-level agreements.
- Analyze operational trends and employee concerns to identify root causes, recommend solutions, and improve overall team effectiveness.
- Influence stakeholders across multiple departments to drive process improvements and enhance service delivery.
- Handle highly sensitive employee and compensation information with professionalism, discretion, and sound judgment.
- Support organizational changes through employee communication, coaching, and process implementation.
Partner Program Specialist
CDW Corporation
Vernon Hills, IL
08.2014 - 12.2021
- Collaborated with Sales, Finance, IT, and leadership teams to resolve operational challenges and improve business outcomes.
- Analyzed reporting and financial data to support informed decision-making and operational efficiency.
- Provided policy clarification, procedural guidance, and consultative support to internal stakeholders.
- Identified process improvement opportunities and implemented solutions that enhanced turnaround times and stakeholder satisfaction.
- Developed and maintained operational documentation to support consistency, compliance, and knowledge transfer.
Bid Desk Specialist
CDW Corporation
Vernon Hills, IL
05.2010 - 08.2014
- Managed high-volume transactions, ensuring compliance with company policies and maintaining quality standards to support operational integrity.
- Created operational reports and ensured data accuracy, facilitating informed business decision-making and strategic planning.
- Resolved internal inquiries through policy interpretation and effective communication, enhancing clarity and understanding within the team.
Education
Master of Arts (M.A.) - Human Resource Management
Keller Graduate School of Management
09-2027
Bachelor of Arts - Sociology
Northern Illinois University
DeKalb, IllinoisSkills
- Sales Process Optimization
- Sales Performance Analysis
- Sales Forecasting
- Sales Workflow Improvement
- Sales Data Management
- Sales Compliance Monitoring
- Sales Team Leadership
- Salesforce CRM Management
- Project management
- Interdepartmental Collaboration
- Conflict resolution
- Client Relationship Management
Additional Qualifications
- 15+ years of corporate experience in leadership, employee support, and operations
- Experience influencing stakeholders without direct authority
- Strong analytical, problem-solving, and decision-making abilities
- Demonstrated commitment to diversity, inclusion, and ethical leadership
- Eligible to pursue SHRM-CP or PHR certification upon completion of HR coursework
Timeline
Sales Operations Supervisor
CDW Corporation
01.2022 - Current
Partner Program Specialist
CDW Corporation
08.2014 - 12.2021
Bid Desk Specialist
CDW Corporation
05.2010 - 08.2014
Master of Arts (M.A.) - Human Resource Management
Keller Graduate School of Management
Bachelor of Arts - Sociology
Northern Illinois University