Akeyla Smith
Springfield,TN
Summary
Passionate Family Service Advocate with a proven track record at Mid-Cumberland Head Start, excelling in family advocacy and case management. Skilled in data analysis and conflict resolution, I effectively enhanced support networks and secured vital community resources for at-risk families, demonstrating strong organizational skills and a commitment to client success.
Overview
13
13
years of professional experience
Work History
Group Leader
Greenbrier Bobcat Buddies
Springfield, TN
09.2018 - Current
- Supervised over 20 children, ensuring safety and engagement in activities.
- Planned field trips and activities to enhance educational experience.
- Maintained organized and secure learning environment for optimal development.
Family Service Advocate
Mid-Cumberland Head Start
Springfield, TN
10.2017 - Current
- Developed relationships with families and community partners to enhance support networks.
- Maintained accurate records of client interactions and services delivered.
- Assisted families in securing community resources, including housing assistance, medical coverage, and employment.
- Prioritized tasks and organized data to efficiently manage caseloads.
E-commerce Clerk
Kroger
Bowling Green, KY
02.2021 - 03.2022
- Consistently met and exceeded expectations for freshness, variety, and cleanliness.
- Greeted customers with a friendly demeanor to enhance shopping experience.
- Managed time effectively to ensure timely order fulfillment.
- Verified accuracy of customer orders before bagging groceries for pickup.
Assistant Manager
Little Caesars
Springfield, TN
06.2012 - 03.2018
- Kept accurate records of all food items used in preparation of meals.
- Resolved customer complaints by implementing appropriate actions.
- Maintained high standards of customer service during high-volume shifts and fast-paced environments.
- Supervised daily operations to enhance service efficiency and ensure customer satisfaction.
Education
Bachelor of Arts - Psychology, social work
Western Kentucky University
Bowling Green, KY08-2023
Associate of Applied Science - Sociology
Volunteer State Community College
Gallatin, TN05.2019
High school diploma -
Springfield High School
Springfield, TN05.2014
Skills
- Data analysis and eligibility assessments
- Family advocacy and case management
- Collaborative communication
- Organizational skills and attention to detail
- Experience with at-risk youth and families
- Task prioritization and multitasking abilities
- Data entry software
- Family needs assessments
- Conflict resolution strategies
- Adaptability
Certifications And License
- CPR Certification
- Family Development Credential
Timeline
E-commerce Clerk
Kroger
02.2021 - 03.2022
Group Leader
Greenbrier Bobcat Buddies
09.2018 - Current
Family Service Advocate
Mid-Cumberland Head Start
10.2017 - Current
Assistant Manager
Little Caesars
06.2012 - 03.2018
Bachelor of Arts - Psychology, social work
Western Kentucky University
Associate of Applied Science - Sociology
Volunteer State Community College
High school diploma -
Springfield High School
Similar Profiles
Jacob PflugerJacob Pfluger
Division President at Bobcat of Houston & Bobcat of the Brazos ValleyDivision President at Bobcat of Houston & Bobcat of the Brazos Valley
Sheyla AguilarSheyla Aguilar
Food Runner / Waitress at The Greenbrier ResortFood Runner / Waitress at The Greenbrier Resort
Danny TranDanny Tran
Animal Shelter Volunteer at BuddiesAnimal Shelter Volunteer at Buddies
Ragan BaggettRagan Baggett
Babysitter at Mallory SmithBabysitter at Mallory Smith
Kara SandersKara Sanders
U.S. Probation Officer at U.S. Probation Office, Middle District of TennesseeU.S. Probation Officer at U.S. Probation Office, Middle District of Tennessee