Akhari Showers
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at Universal Studios. Excelled in problem-solving and fostering teamwork, leading to streamlined operations and improved safety protocols. Skilled in customer service and adept at leveraging positive attitudes to achieve results. Demonstrated ability to quickly master tasks and contribute to team success through effective collaboration and strategic improvements. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
Work History
Team Member
Universal Studios
1000 Universal Studios Plz
07.2022 - Current
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Team Member
Pizza Hut
2426 South Kirkman Rd
06.2019 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Customer Service Representative
TTEC
3600 Ecommerce Place
02.2019 - 12.2021
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Professional Working
Timeline
Team Member - Universal Studios
07.2022 - Current
Team Member - Pizza Hut
06.2019 - 06.2022
Customer Service Representative - TTEC
02.2019 - 12.2021
Jones High School - High School Diploma,