Summary
Overview
Work History
Education
Skills
Websites
Certification
Involvement
Timeline
Generic

Akhil Daggumati

Aurora,IL

Summary

Seasoned Team Manager with a proven track record of leading successful project teams across diverse industries. Core competencies include effective communication, strategic planning, and conflict resolution, driving team unity towards achieving common goals. Demonstrates ability to enhance performance through innovative leadership strategies and process optimization. Seeking a new role as a Business Analyst or Team Lead to further leverage expertise in creating collaborative environments that foster team success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Manager

Sutherland global services
Hyderabad, India
07.2022 - 06.2024
  • Company Overview: Airbnb
  • Major to handle the client data with Customer support.
  • Utilize in-depth knowledge of the specific domain, process, or industry
  • To assist team in resolving complex issues and ensuring high-quality service delivery.
  • Act as the point of contact for handling complex or escalated customer issues and provide timely and effective resolutions.
  • Handing the Transition of Nesting phase to productions.
  • Close monitoring on the Metrics with Salesforce, Medallia, Tableau.
  • Airbnb

Associate

ITC KOHENUR
Hyderabad, India
09.2021 - 03.2022
  • Maintain the front desk area, including managing phone calls, messages, and guest requests.
  • Room allocations and query resolution with team handling.

Associate

Price Hotel Group
Bangalore, India
01.2018 - 01.2021
  • Assist in billing processes, including posting charges, preparing invoices, and resolving billing discrepancies.
  • Assist in billing processes, including posting charges, preparing invoices, and resolving billing discrepancies.

Education

Master of Science - Business Analytics

Lewis University
05.2024

Bachelor of Management - Hospitality and Catering Science

Chennai's Amirta International Institute of Hotel Management
Bangalore
07.2021

Skills

  • Salesforce data extraction
  • Tableau query developing
  • Ms office
  • Google workspace tools
  • Service now
  • SQL
  • Orange
  • R Studio
  • Training and Nesting phase analysis
  • Customer service
  • Team management
  • Service delivery
  • Performance monitoring
  • Operational excellence
  • Training and development
  • Teamwork and collaboration

Certification

  • Six Sigma white belt
  • Lean Six Sigma white belt
  • Program Management by IBM
  • Program Management by Google

Involvement

  • Culinary art by Indian Culinary Forum (ICF)
  • South Indian Chef Association (SICA)
  • World Association of Chef Societies
  • Process and Customer Service Specialist - Sutherland
  • Training and Nesting Lead - Airbnb Sutherland
  • Best Team Lead Customer Services

Timeline

Team Manager

Sutherland global services
07.2022 - 06.2024

Associate

ITC KOHENUR
09.2021 - 03.2022

Associate

Price Hotel Group
01.2018 - 01.2021

Master of Science - Business Analytics

Lewis University

Bachelor of Management - Hospitality and Catering Science

Chennai's Amirta International Institute of Hotel Management