Ivan Quintela
Humble,TX
Summary
Detail-oriented Client Service Associate with strong organizational skills and a proven ability to work effectively with diverse clients. Known for delivering exceptional customer service and maintaining accuracy in data entry. Seeking a new opportunity where dedication, efficiency, and a strong work ethic are valued.
Overview
5
5
years of professional experience
Work History
Team Manager
Panera Bread
Humble, TX
10.2024 - Current
- Led team meetings to align goals and foster collaboration among members.
- Developed training programs to enhance employee skills and knowledge in operations.
- Streamlined workflow processes to improve efficiency and reduce delays in projects.
- Entered daily sales and labor data to up hold and maintain company expectations and standards
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
Catering Coordinator
Panera Bread
Humble, TX
02.2024 - 10.2024
- Coordinated catering orders for events, ensuring timely delivery and setup.
- Communicated with clients to understand their catering needs and preferences.
- Managed inventory of catering supplies and ingredients for efficient operations.
- Developed detailed event plans outlining logistics and service requirements.
- Collaborated with kitchen staff to ensure food quality met company standards.
Manager
Sweet Escape Boba
Humble, TX
10.2022 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Cook
Sweet Escape Boba
Humble, TX
03.2021 - 02.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Replenished food items from inventory and rotated ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Managed portion control using correct utensils during preparation and plating.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Executed proper techniques when preparing menu item ingredients.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Requested supplies and equipment orders, explaining needs to managers.
Boba Barista
Sweet Escape Boba
Humble, TX
02.2020 - 02.2024
- Greeted customers and answered questions about menu items.
- Prepared hot and cold drinks according to customer specifications.
- Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
- Kept up with current drink recipes and trends in the boba industry.
- Operated cash register to process payments from customers.
- Received orders via phone or online platforms for pickup or delivery services.
- Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
- Informed customers on food allergies associated with certain ingredients used in boba tea creations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Supported highest standards of conduct and service to support company reputation.
Education
High School Diploma -
Atascocita High School
Humble, TX06.2021
Skills
- Financial Management
- Staff Development
- Performance Management
- Workforce Management
- Marketing
- Operations Management
- Complex Problem-Solving
- Sales Techniques
- Salesforce Management
- Team Leadership
- Staff Management
- Data Entry
Timeline
Team Manager
Panera Bread
10.2024 - Current
Catering Coordinator
Panera Bread
02.2024 - 10.2024
Manager
Sweet Escape Boba
10.2022 - 02.2024
Cook
Sweet Escape Boba
03.2021 - 02.2024
Boba Barista
Sweet Escape Boba
02.2020 - 02.2024
High School Diploma -
Atascocita High School