Akhila Velma
Houston,TX
Summary
Passionate Salesforce Solution Architect with extensive experience at Torrent Consulting, LLC, specializing in designing innovative Sales and Service Cloud solutions. Highly skilled in designing and developing efficient and scalable solutions, implementing complex integrations with a deep understanding of Salesforce's suite of products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Solution Architect
Torrent Consulting, LLC
Charlotte, United States
01.2023 - Current
- Leading discovery sessions that demonstrates comprehensive understanding of Salesforce products, structure, and security models.
- Designing complex sales and service cloud solutions, as well as solutions for multi-platform and speciality projects.
- Discovered, designed, and configured complex Einstein bots, and Agentforce Service Agents which would answer user's Frequently Asked Questions by using data from Salesforce and Knowledge.
- Highly experienced in performing complex bulk data loads, data migration from external platforms or multiple orgs to a single org using best practices.
- Creating clear and concise documentation, architecture diagrams, configuration workbooks, client deliverables that convey information for proposals, designs, change requests, etc.
- Designing solutions using both standard and custom functionality, collaborating with Developers, and Analysts, providing clear requirements, directions, and support needed to the team members as needed.
Senior Salesforce Analyst
Torrent Consulting, LLC
Charlotte, United States
09.2021 - 12.2022
- Implementing Salesforce configuration as per design documentation by creating customs objects, fields, page layouts, simple automation, field validations, security reports, and dashboards.
- Collaborating with project team members to test and verify solutions meet business requirements.
- Creating project documentation including personas, business process flows, architectural diagrams in the Solution Design Document(SDD), requirements in the Configuration Workbook (CW) and User Acceptance Training(UAT).
- Providing leadership support to team members and the business by collaborating with peers on solutions and best practices.
Salesforce Consultant
EBQ
Austin, United States
10.2020 - 09.2021
- Work with EBQ's customers, understand their unique needs and customize Salesforce to meet business requirements.
- Develop complex workflow rules, process builders, flows, apex classes, validation rules, complex email templates, and third-party integrations.
- Create and manage custom field/objects, record types, data validation, page layouts, reports/dashboards and third-party integrations.
- Devise, develop, and manage the project by delegating tasks to junior team members and monitoring daily productivity.
- Execute training modules with LearningCurv clients and also provide training to the employees in the company as part of the employee training program.
Education
Masters - Computer Science
University of Houston
Houston, TX05.2020
Bachelors - Computer Science
Osmania University
Hyderabad, India05.2018
Skills
Salesforce:
- Sales Cloud
- Service Cloud
- Agentforce Agents
- Digital Engagement
- Data Cloud
- Account Engagement (Pardot)
- Non-profit Success Pack
- Einstein Activity Capture
- Territory Management
- Salesforce Maps
Other Platforms:
- Dataloader
- Workbench
- Soql Xplorer
Integrations:
- Docusign
- Hubspot
- FormAssembly
- Conga
- Zoom
- LiveChat
- PandaFlow
- Give Lively
- Asana
- Mailchimp
- Typeform
- GovDelivery
Programming Languages:
- C, C, Python, Java, HTML, CSS
Certification
• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Advanced Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer
• Salesforce Certified Pardot Specialist
• Salesforce Certified Sharing and Visibility Architect
• Salesforce Certified Data Architect
• Salesforce Certified Application Architect
• Salesforce Certified AI Associate
• Salesforce Certified Platform App Builder
• Salesforce Certified Advanced Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer
• Salesforce Certified Pardot Specialist
• Salesforce Certified Sharing and Visibility Architect
• Salesforce Certified Data Architect
• Salesforce Certified Application Architect
• Salesforce Certified AI Associate
Timeline
Salesforce Solution Architect
Torrent Consulting, LLC
01.2023 - Current
Senior Salesforce Analyst
Torrent Consulting, LLC
09.2021 - 12.2022
Salesforce Consultant
EBQ
10.2020 - 09.2021
Masters - Computer Science
University of Houston
Bachelors - Computer Science
Osmania University