Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akhila Velma

Houston,TX

Summary

Passionate Salesforce Solution Architect with extensive experience at Torrent Consulting, LLC, specializing in designing innovative Sales and Service Cloud solutions. Highly skilled in designing and developing efficient and scalable solutions, implementing complex integrations with a deep understanding of Salesforce's suite of products.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Salesforce Solution Architect

Torrent Consulting, LLC
Charlotte, United States
01.2023 - Current
  • Leading discovery sessions that demonstrates comprehensive understanding of Salesforce products, structure, and security models.
  • Designing complex sales and service cloud solutions, as well as solutions for multi-platform and speciality projects.
  • Discovered, designed, and configured complex Einstein bots, and Agentforce Service Agents which would answer user's Frequently Asked Questions by using data from Salesforce and Knowledge.
  • Highly experienced in performing complex bulk data loads, data migration from external platforms or multiple orgs to a single org using best practices.
  • Creating clear and concise documentation, architecture diagrams, configuration workbooks, client deliverables that convey information for proposals, designs, change requests, etc.
  • Designing solutions using both standard and custom functionality, collaborating with Developers, and Analysts, providing clear requirements, directions, and support needed to the team members as needed.

Senior Salesforce Analyst

Torrent Consulting, LLC
Charlotte, United States
09.2021 - 12.2022
  • Implementing Salesforce configuration as per design documentation by creating customs objects, fields, page layouts, simple automation, field validations, security reports, and dashboards.
  • Collaborating with project team members to test and verify solutions meet business requirements.
  • Creating project documentation including personas, business process flows, architectural diagrams in the Solution Design Document(SDD), requirements in the Configuration Workbook (CW) and User Acceptance Training(UAT).
  • Providing leadership support to team members and the business by collaborating with peers on solutions and best practices.

Salesforce Consultant

EBQ
Austin, United States
10.2020 - 09.2021
  • Work with EBQ's customers, understand their unique needs and customize Salesforce to meet business requirements.
  • Develop complex workflow rules, process builders, flows, apex classes, validation rules, complex email templates, and third-party integrations.
  • Create and manage custom field/objects, record types, data validation, page layouts, reports/dashboards and third-party integrations.
  • Devise, develop, and manage the project by delegating tasks to junior team members and monitoring daily productivity.
  • Execute training modules with LearningCurv clients and also provide training to the employees in the company as part of the employee training program.

Education

Masters - Computer Science

University of Houston
Houston, TX
05.2020

Bachelors - Computer Science

Osmania University
Hyderabad, India
05.2018

Skills

Salesforce:

  • Sales Cloud
  • Service Cloud
  • Agentforce Agents
  • Digital Engagement
  • Data Cloud
  • Account Engagement (Pardot)
  • Non-profit Success Pack
  • Einstein Activity Capture
  • Territory Management
  • Salesforce Maps

Other Platforms:

  • Dataloader
  • Workbench
  • Soql Xplorer

Integrations:

  • Docusign
  • Hubspot
  • FormAssembly
  • Conga
  • Zoom
  • LiveChat
  • PandaFlow
  • Give Lively
  • Asana
  • Mailchimp
  • Typeform
  • GovDelivery

Programming Languages:

  • C, C, Python, Java, HTML, CSS

Certification

• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Advanced Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Platform Developer
• Salesforce Certified Pardot Specialist
• Salesforce Certified Sharing and Visibility Architect
• Salesforce Certified Data Architect
• Salesforce Certified Application Architect
• Salesforce Certified AI Associate

Timeline

Salesforce Solution Architect

Torrent Consulting, LLC
01.2023 - Current

Senior Salesforce Analyst

Torrent Consulting, LLC
09.2021 - 12.2022

Salesforce Consultant

EBQ
10.2020 - 09.2021

Masters - Computer Science

University of Houston

Bachelors - Computer Science

Osmania University