Aki Brandolino
Honolulu,HI
Summary
Friendly and reliable hospitality professional with 10 + years of customer service experience.
Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Reservation Agent
Kaimana Beach Hotel
Honolulu, HI
03.2021 - Current
- Answered inbound calls and responded to customer variety of inquiries.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Assisted customers with special needs or requests.
- Resolved guest complaints by providing exceptional customer service.
- Researched discrepancies in account balances or bills to identify errors.
- Managed and trained team members
- Handled travel agent and 3rd party commissions.
- Charged for no shows and late cancellations.
Front Desk Agent
Kaimana Beach Hotel
Honolulu, HI
07.2017 - 03.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Managed cash drawer responsibly throughout shift.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Assisted with luggage handling for incoming guests.
- Provided concierge services for guests.
- Supervised daily operations of hotel front desk in absence of manager.
Sales Associate
Louis Vuitton Japan Company
Osaka, Japan
12.2011 - 03.2013
- Built relationships with customers to encourage repeat business.
- Sold various products by explaining unique features and educating customers.
- Placed special orders or called other stores to find desired items.
- Upsold additional items based on customer interests and needs.
Education
Bachelor of Arts -
Gakushuin University
Tokyo03-2012
Skills
- Japanese
- Problem-Solving
- Payment Processing
- Sales
- Strong communication abilities
- Opera cloud and V5
Timeline
Reservation Agent
Kaimana Beach Hotel
03.2021 - Current
Front Desk Agent
Kaimana Beach Hotel
07.2017 - 03.2021
Sales Associate
Louis Vuitton Japan Company
12.2011 - 03.2013
Bachelor of Arts -
Gakushuin University