Summary
Overview
Work History
Education
Skills
Timeline
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Aki Brandolino

Honolulu,HI

Summary

Friendly and reliable hospitality professional with 10 + years of customer service experience.

Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Reservation Agent

Kaimana Beach Hotel
Honolulu, HI
03.2021 - Current
  • Answered inbound calls and responded to customer variety of inquiries.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Assisted customers with special needs or requests.
  • Resolved guest complaints by providing exceptional customer service.
  • Researched discrepancies in account balances or bills to identify errors.
  • Managed and trained team members
  • Handled travel agent and 3rd party commissions.
  • Charged for no shows and late cancellations.

Front Desk Agent

Kaimana Beach Hotel
Honolulu, HI
07.2017 - 03.2021
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Managed cash drawer responsibly throughout shift.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Assisted with luggage handling for incoming guests.
  • Provided concierge services for guests.
  • Supervised daily operations of hotel front desk in absence of manager.

Sales Associate

Louis Vuitton Japan Company
Osaka, Japan
12.2011 - 03.2013
  • Built relationships with customers to encourage repeat business.
  • Sold various products by explaining unique features and educating customers.
  • Placed special orders or called other stores to find desired items.
  • Upsold additional items based on customer interests and needs.

Education

Bachelor of Arts -

Gakushuin University
Tokyo
03-2012

Skills

  • Japanese
  • Problem-Solving
  • Payment Processing
  • Sales
  • Strong communication abilities
  • Opera cloud and V5

Timeline

Reservation Agent

Kaimana Beach Hotel
03.2021 - Current

Front Desk Agent

Kaimana Beach Hotel
07.2017 - 03.2021

Sales Associate

Louis Vuitton Japan Company
12.2011 - 03.2013

Bachelor of Arts -

Gakushuin University

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Aki Brandolino