Gabriella Richards-Chenette
Norwich
Summary
Guest-oriented professional with expertise in delivering exceptional customer service and enhancing guest experiences. Proven skills in registering guests, managing reservations, and resolving guest inquiries to consistently ensure satisfaction.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Reservation Agent
Joshua's Worldwide
Gales Ferry
04.2024 - Current
- Greeted customers and managed inquiries via phone and email, providing assistance with booking modifications.
- Registered guests and secured accommodations using reservation systems, ensuring accurate documentation.
- Processed payments for reservations and resolved guest complaints, delivering exceptional customer service.
Fire Sprinkler Inspector
Johnson Controls
Rocky Hill
03.2022 - 03.2024
- Inspected fire sprinkler systems for compliance with safety regulations.
- Evaluated system performance and identified maintenance needs.
- Collaborated with technicians to ensure timely repairs and updates.
- Documented inspection results in detailed reports for client review.
- Trained new staff on inspection procedures and safety protocols.
- Communicated findings to clients, providing clear recommendations for improvements.
- Ensured safety protocols were followed at all times while performing tasks related to inspecting and servicing fire suppression equipment.
- Assisted customers with inquiries regarding products and services offered.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers about product features and benefits to support informed decisions.
- Maintained up-to-date knowledge of company products, policies, and procedures.
- Handled escalated issues by coordinating with management for timely resolution.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
Delivery Driver
FedEx
South Windsor
08.2021 - 03.2022
- Delivered packages efficiently to various locations within designated timeframes.
- Operated delivery vehicles while adhering to safety and traffic regulations.
- Loaded and unloaded packages, ensuring proper handling and care during transport.
- Communicated effectively with customers regarding delivery schedules and updates.
- Maintained accurate records of deliveries using company tracking systems.
- Collaborated with team members to optimize delivery routes and processes.
- Conducted routine vehicle inspections to ensure safety and reliability of transport.
- Resolved customer inquiries and issues related to deliveries promptly and professionally.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Cook/Cashier
Eurest Usa
Uncasville
01.2019 - 08.2021
- Maintained cleanliness and organization in kitchen and storage areas.
- Assisted in inventory management and ingredient sourcing for daily operations.
- Collaborated with team members to ensure efficient food preparation processes.
- Operated kitchen equipment safely while adhering to health regulations.
- Processed customer transactions efficiently and accurately at busy retail environment.
- Assisted customers with product inquiries and provided exceptional service.
- Operated cash register and handled various payment methods securely.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled customer complaints professionally, ensuring satisfaction with resolutions.
- Greeted customers and answered any questions they had about the store's products and services.
Supervisor
Pet Supplies Plus
Groton
11.2018 - 01.2019
- Supervised daily operations and team performance in a retail pet supply environment.
- Managed inventory levels and ensured stock availability for customers and sales associates.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Maintained cleanliness and organization of the store to comply with safety standards.
- Complied with company policies, objectives and communication goals.
- Monitored customer feedback to enhance service delivery and satisfaction levels.
- Oversaw cashier team operations to ensure efficient customer transactions.
- Managed cash handling and ensured accurate till balances at shift end.
- Assisted customers with product inquiries and resolved issues promptly.
Traffic Controller
Mohegan Sun
Uncasville
10.2017 - 06.2018
- Responsible for guest assistance calls such as: Vehicle jump-starts, vehicle lockouts, and calls for tire inflation.
- Provide assistance and lighting for helicopter landings and departures on property.
- Act as a valet shuttle for valet employees in the department in order to provide fast and efficient guest service.
- Liaison for Hotel guests arriving on property; responsible for screening guests to ensure and verify reservations, and answer general guest service questions.
- Contributed valuable feedback and suggestions to management to improve operational structure.
- Received commendations for excellent service and feedback from guests.
Event Security
Mohegan Sun
Uncasville
07.2017 - 10.2017
- Maintained order and guest morale during events around property.
- Answered guest questions and concerns, handled service calls and situations.
Usher
Mohegan Sun
Uncasville
03.2016 - 06.2017
- Provided guest service for patrons coming in to shows and events.
- Directed guests to their seats, verified tickets, and helped relocate lost guests.
- Fielded questions and concerns, addressed situations as they were brought to attention regarding potential problems with guests and their seating arrangements.
Vet Tech/Kennel Cleaner
Norwichtown Veterinary Hospital
Norwich
02.2017 - 05.2017
- Assisted with veterinary appointments and miscellaneous tasks such as taking animal weights, mixing and injecting of vaccinations, and filling out of animal charts.
- Janitorial work in kennel: cleaned and sanitized kennels, along with the rest of the hospital.
Education
High School Diploma -
Ledyard High School
Ledyard, CT08.2017
Skills
- Guest registration
- Customer service
- Conflict resolution
- Attention to detail
- Team collaboration
- Reservation management
- Payment processing
- Communication skills
- Problem solving
Certification
Beginner Certification- Grant Cardone Sales Training University, Issued 07/01/2025
Timeline
Reservation Agent
Joshua's Worldwide
04.2024 - Current
Fire Sprinkler Inspector
Johnson Controls
03.2022 - 03.2024
Delivery Driver
FedEx
08.2021 - 03.2022
Cook/Cashier
Eurest Usa
01.2019 - 08.2021
Supervisor
Pet Supplies Plus
11.2018 - 01.2019
Traffic Controller
Mohegan Sun
10.2017 - 06.2018
Event Security
Mohegan Sun
07.2017 - 10.2017
Vet Tech/Kennel Cleaner
Norwichtown Veterinary Hospital
02.2017 - 05.2017
Usher
Mohegan Sun
03.2016 - 06.2017
High School Diploma -
Ledyard High School