Job Search Status
Open to workDesired start date: Flexible
Open To Work
Mary Mills
Abilene,KS
Work Preference
Summary
Dynamic professional with a proven track record at Homewood Suites, excelling in guest relations and problem-solving. Leveraged strong organizational skills and hospitality expertise to enhance customer satisfaction, resulting in increased loyalty. Proficient in reservation systems and cash handling, consistently delivering exceptional service in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Front Desk Agent
Homewood Suites Downtown Salina by Hilton
- Greeted and checked in guests, ensuring a welcoming atmosphere and smooth arrival experience.
- Managed reservations using Hilton's property management system, enhancing operational efficiency.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Processed payments and maintained accurate financial records for daily transactions.
- Coordinated housekeeping requests to ensure timely room readiness for incoming guests.
- Handled guest complaints professionally, striving to resolve issues promptly for customer satisfaction.
- Supported team members during peak hours, promoting collaborative service delivery across departments.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Bookkeeper
Acoustic Sounds
06.2023 - Current
- Maintained accurate financial records using QuickBooks and Excel for efficient bookkeeping processes.
- Processed accounts payable and receivable, ensuring timely payments and receipts.
- Reconciled monthly bank statements to verify accuracy of financial data.
- Supported payroll processing through meticulous tracking of employee hours and deductions.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Operations Manager
Shopko
2010 - 09.2014
- Streamlined inventory management processes to enhance operational efficiency.
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Implemented training programs for staff, fostering skill development and teamwork.
- Analyzed workflow data to identify areas for process improvement and cost reduction.
- Coordinated cross-departmental communication to ensure alignment on operational goals.
- Developed standard operating procedures to maintain quality control across operations.
- Led initiatives to improve customer satisfaction through enhanced service delivery practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Nursing
Dakota Wesleyan University
Mitchell05-1996
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Hospitality services
Time management
Credit and cash payments
Guest relations
Hospitality service expertise
Guest accommodations
Listening skills
Administrative skills
Reservation systems
Front desk management
Microsoft office
Front office support
Administrative support
POS systems
Clerical duties
Room assignments
Documentation
File management
Registration processing
Hospitality best practices
Registration
Reservations
Training and mentoring
Conflict and issue documentation
Conflict management
Tourism knowledge
Mail and packages
Effective planning
Supply replenishment
Transaction processing
Safety and security procedures
Record preparation
Automated telephone systems
Corporate branding
Team building
Lobby oversight
Guest amenities
Computer skills
Problem-solving
Teamwork and collaboration
Phone and email etiquette
Detail-oriented
Data entry
Staff training
Payment processing
Customer service management
Relationship building
Guest registration
Data confidentiality
Guest reception
Payment collection
Reservation management
Data gathering
Records management
Two-way radio operation
Strategic planning
Charge posting
Facilities management software
Switchboard operation
Coaching and mentoring
Timeline
Bookkeeper
Acoustic Sounds
06.2023 - Current
Front Desk Agent
Homewood Suites Downtown Salina by Hilton
Operations Manager
Shopko
2010 - 09.2014
Associate of Science - Nursing
Dakota Wesleyan University