Hi, I’m
Erika Lynn Quinata
Front Desk Agent
El Paso,TX
Summary
Dynamic Front Desk Agent with a proven track record at IHG - InterContinental Hotels Group, excelling in customer service and problem-solving. Recognized for resolving guest issues swiftly, enhancing guest satisfaction and loyalty. Proficient in cash handling and reservation systems, contributing to a seamless hospitality experience.
Overview
9
years of professional experience
1
CPR Certification
1
Food Handlers Service Certification
Work History
IHG - InterContinental Hotels Group
Front Desk Agent
01.2016 - Current
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Guam Community College Guam
from Adult High School
05.2003
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
- Front office support
- Housekeeping
- Administrative support
- POS systems
- Clerical duties
- Room assignments
- Documentation
- Registration processing
- Hospitality best practices
- Registration
- Reservations
- Training and mentoring
- Inventory oversight
- Mail and packages
- Office management
- Effective planning
- Payment oversight
- Supply replenishment
- Information protection
- Transaction processing
- Safety and security procedures
- Record preparation
- Report generation
- Team oversight
- Automated telephone systems
- Team building
- Lobby oversight
- Guest amenities
- Problem-solving
- Front office management
- Teamwork and collaboration
- Phone and email etiquette
- Detail-oriented
- Data entry
- Office organization
- Staff training
- Payment processing
- Customer service management
- Invoicing and billing
- Relationship building
- Guest registration
- Data confidentiality
- Guest reception
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
- Charge posting
- Dining and amenity recommendations
- Coaching and mentoring
Certification
CPR Certification
Food Handlers Service
Timeline
Front Desk Agent
IHG - InterContinental Hotels Group
01.2016 - Current
Guam Community College
from Adult High School
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