Akia Ramsey
Phoenix,AZ
Summary
With a strong work ethic and expertise in data analysis from Aston Carter, I excel in problem-solving and time management. Proficient in Microsoft Excel and CRM software, I enhance business efficiency by identifying trends, fostering client relationships, and delivering exceptional customer service. Recognized for improving decision-making processes by 20% through data-driven insights.
Overview
8
8
years of professional experience
Work History
Caregiver
The Key
08.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Data Analyst
Aston Carter
08.2022 - 05.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Housekeeper/Unarmed Security Officer
Marriott Canyon Villas
03.2022 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensuring of all guest at all times
- Reporting necessary incidents in a timely manner
- Using PPE when needed
Customer Support Specialist7
Valor Global
09.2020 - 03.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Customer Service Representative
Quality Referral Source
05.2017 - 03.2020
- Taking inbound calls and outbound calls
- Addressed customer inquiries via phone and email
- Proficient use of Microsoft Office
- Process invoices
- Organizing clients files
Education
Medical Assisting - Medical Assisting & Phlebotomy
Arizona College Of Allied Health
Glendale, AZ05-2023
High School Diploma -
Bloom Township
Chicago Heights, IL05-2012
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Ability to navigate through intense situations
- Strong work ethic
- CRM software
- Salesforce
- Google Docs
- Databases
- Microsoft Excel
Timeline
Caregiver
The Key
08.2023 - Current
Data Analyst
Aston Carter
08.2022 - 05.2024
Housekeeper/Unarmed Security Officer
Marriott Canyon Villas
03.2022 - 11.2022
Customer Support Specialist7
Valor Global
09.2020 - 03.2021
Customer Service Representative
Quality Referral Source
05.2017 - 03.2020
Medical Assisting - Medical Assisting & Phlebotomy
Arizona College Of Allied Health
High School Diploma -
Bloom Township
Similar Profiles
Rebekah BaggettRebekah Baggett
Caregiver at The KeyCaregiver at The Key
Pamela Casillas-FernandezPamela Casillas-Fernandez
Caregiver at The KeyCaregiver at The Key
Sarah CarvalhoSarah Carvalho
Caregiver at The KeyCaregiver at The Key
Daniel TurczynowskyDaniel Turczynowsky
Operations Service Supervisor at First Citizens BankOperations Service Supervisor at First Citizens Bank
Alexis R. SmithAlexis R. Smith
Director of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s ServiceDirector of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s Service