A’Kia Smith
Jacksonville
Summary
Detail-oriented Remote Administrative & Data Entry Specialist with 3+ years of experience supporting federal programs, digital documentation, and high-volume back-office operations. Skilled in remote data entry, email correspondence, digital record management, and multi-system navigation with 100% accuracy. Proven ability to work independently in fast-paced remote environments, manage confidential information, and complete complex administrative tasks with precision. Seeking non-phone remote roles involving data entry, processing, records management, and administrative support.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Remote Administrative & Data Entry Support
Maximus (Aidvantage) — Remote| 40hrs/week
Jacksonville
05.2024 - Current
- Perform daily remote data entry by updating borrower accounts, verifying details, and maintaining accurate documentation.
- Process digital correspondence, manage form uploads, and complete non-phone administrative tasks.
- Maintain compliance with Department of Education standards by documenting actions with 100% accuracy.
- Navigate CLASS and multiple internal systems to review accounts, enter data, and complete processing work.
- Support back-office operations by handling written updates, record adjustments, and detailed documentation.
Customer Service Representative/ Administrative Support
Home Performance Alliance — OnSite| 40 hrs/week
Jacksonville
03.2024 - 05.2024
- Completed high-volume data entry, updating customer files, contracts, and digital records.
- Organized documents, processed forms, and maintained accurate internal communication logs.
- Provided professional written correspondence through email and internal systems.
- Performed multitasking administrative duties to support scheduling, operations, and back-office workflow.
Operations & Records Support
Johnson & Johnson| 40 hrs/week
Jacksonville
11.2023 - 03.2024
- Entered inventory and shipment data with precision, ensuring accurate digital tracking.
- Maintained detailed records and logs to support compliance and operational accuracy.
- Processed documentation following strict SOP guidelines.
- Demonstrated reliability and attention to detail in a fast-paced, deadline-driven environment.
Education
High School Diploma - Communications
Frank H Peterson
Jacksonville, FL 08.2019 - 06.2021
Skills
- Remote Data Entry (High Accuracy)
- 10-Key Typing (Fast, Error-Free)
- Digital Documentation & Filing
- Email & Chat Correspondence (Non-Phone Support)
- CRM & Database Management
- CLASS Servicing System (FSA)
- Document Processing & Verification
- Regulatory / DOE Compliance
- Remote Administrative Support
- Form Review & Record Updates
- File Management & Quality Assurance
- Microsoft Word, Excel, Outlook
- Time Management & Multi-Tasking
- Confidential Information Handling
Timeline
Remote Administrative & Data Entry Support
Maximus (Aidvantage) — Remote| 40hrs/week
05.2024 - Current
Customer Service Representative/ Administrative Support
Home Performance Alliance — OnSite| 40 hrs/week
03.2024 - 05.2024
Operations & Records Support
Johnson & Johnson| 40 hrs/week
11.2023 - 03.2024
High School Diploma - Communications
Frank H Peterson
08.2019 - 06.2021