Akia Ursin
New Orleans,LA
Summary
I am a Human Resources Assistant with over 15 years of experience ranging from Store Management to Human Resources. I have devoted my career to developing and leading teams toward the achievement of organizational goals, to improving and implementing processes and procedures, and to achieving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Human Resources Expert
Target Corporation
Metairie, LA
06.2020 - Current
- Maintain accurate and up to date employees files and electronic records.
- Responsible for all stages of recruitment cycle: filtering applications, scheduling interviews, processing job offers, hosting new-hire orientation, and on-boarding new-hires.
- Process transfers, promotions, terminations, leave of absence, and report changes based on information provided by HR Manager.
- Responsible for processing payroll weekly, reviewing associate time cards, and administering pay code allocations as needed.
- Successfully manage compliance metrics, i.e., I-9 compliance, meal compliance, training compliance, overtime management, etc.
- Create and implement associate recognition events. Effectively lowering turnover rate and improving job satisfaction for team members.
Specialty Sales Team Leader
Target Corporation
New Orleans, LA
05.2019 - 06.2020
- Earned Team Leader Performance Award - October 2019
- Talent Development Day nominee - October 2019
- Selected as peer mentor for Co Op intern program - January 2020
Store Manager
Aeropostale Inc.
Memphis, TN
05.2012 - 05.2016
- Responsible for daily operations of specialty retail store producing over $2 million in annual sales
- Recruited, hired, trained, and motivated team of high performing managers and sales associates.
- Budgeted payroll and created schedules to align with business needs through Dayforce HCM
- Analyzed data and key performance indicators to improve operations
- Managed performance, conducted weekly meetings with feedback for employee development
- Created employee files for new hires and ensured completion and accuracy of all paperwork including application and I-9 form. Performed employee file audits
- Organized recruiting events to attract top talent
- Resolved customer and employee concerns to create positive environment.
Assistant Store Manager
Aeropostale Inc.
Memphis, TN
05.2009 - 05.2012
- Managed opening and closing procedures
- Planned and executed floor sets, promotional changes, marketing updates and any other directives sent down by company
- Assisted with hiring, led new hire orientation and trained all team members
- Created employee files for new hires and ensured completion and accuracy of all paperwork including application and I-9's
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Awarded ACE award for excellent job performance - May 2011
Sales Lead
Aeropostale Inc
Memphis , TN
08.2005 - 05.2009
- Processed sales, returns, online orders and gift card activation
- Trained and mentored associates on performance-oriented strategies and customer service techniques
- Improved overall customer experience by anticipating needs and providing outstanding service
- Recognized for Excellent Customer Service - March 2008
Education
A.A.S. In Business & Management - Human Resources Management
Delgado Community College
New Orleans, LA05.2022
Certificate of Technical Studies - Human Resources Assistant
Delgado Community College
New Orleans, LA2020
Skills
- Leadership
- HR Compliance
- Onboarding
- Confidential Record Keeping
- Applicant Tracking
- Payroll
- Workday
- Kronos(UKG)
- Microsoft Office (Word, Excel, and Power Point)
Timeline
Human Resources Expert
Target Corporation
06.2020 - Current
Specialty Sales Team Leader
Target Corporation
05.2019 - 06.2020
Store Manager
Aeropostale Inc.
05.2012 - 05.2016
Assistant Store Manager
Aeropostale Inc.
05.2009 - 05.2012
Sales Lead
Aeropostale Inc
08.2005 - 05.2009
A.A.S. In Business & Management - Human Resources Management
Delgado Community College
Certificate of Technical Studies - Human Resources Assistant
Delgado Community College