Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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AKIKO CRAWFORD

ARLINGTON,VA

Summary


Professional individual with strong background in notarizing documents and facilitating loan signings. Known for reliability and results-oriented mindset. Capable of adapting to changing client needs and working collaboratively to ensure successful signings. Proficient in document review, customer service, and maintaining confidentiality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Notary Signing Agent

A+ MOBILE SIGNING LLC
Arlington, VA
01.2023 - Current
  • Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
  • Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
  • Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
  • Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
  • Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.

Customer Support Specialist

USPS
Dulles, VA
01.2001 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Education

REGISTER NURSING -

YOKOHAMA RED CROSS NURSING SCHOOL
JAPAN

Skills

  • Mobile notary services
  • Real estate transactions
  • Document preparation
  • Identity verification
  • Loan documentation
  • Confidentiality Management
  • Fraud prevention
  • Remote online notarization
  • Digital document handling
  • Proper notarization procedures
  • Electronic notarization proficiency
  • Notary law compliance
  • Error-free notarizations

Accomplishments

  • Resolved product issue through consumer testing.

Affiliations

  • NNA

Certification

  • Lean Six Sigma Certification - Various accredited providers.
  • Notary Public License - VA Secretary of State or Equivalent Authority.
  • Forklift Certification
  • ITIL Certification

Languages

English
Full Professional
Japanese
Native or Bilingual

Timeline

Notary Signing Agent

A+ MOBILE SIGNING LLC
01.2023 - Current

Customer Support Specialist

USPS
01.2001 - Current

REGISTER NURSING -

YOKOHAMA RED CROSS NURSING SCHOOL
AKIKO CRAWFORD