AKIKO CRAWFORD
ARLINGTON,VA
Summary
Professional individual with strong background in notarizing documents and facilitating loan signings. Known for reliability and results-oriented mindset. Capable of adapting to changing client needs and working collaboratively to ensure successful signings. Proficient in document review, customer service, and maintaining confidentiality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
A+ MOBILE SIGNING LLC
01.2023 - Current
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Collaborated with real estate professionals, attorneys, and title companies to ensure a smooth transaction process for all parties involved.
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
Customer Support Specialist
USPS
01.2001 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
REGISTER NURSING -
YOKOHAMA RED CROSS NURSING SCHOOL
JAPANSkills
- Mobile notary services
- Real estate transactions
- Document preparation
- Identity verification
- Loan documentation
- Confidentiality Management
- Fraud prevention
- Remote online notarization
- Digital document handling
- Proper notarization procedures
- Electronic notarization proficiency
- Notary law compliance
- Error-free notarizations
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- NNA
Certification
- Lean Six Sigma Certification - Various accredited providers.
- Notary Public License - VA Secretary of State or Equivalent Authority.
- Forklift Certification
- ITIL Certification
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Notary Signing Agent
A+ MOBILE SIGNING LLC
01.2023 - Current
Customer Support Specialist
USPS
01.2001 - Current
REGISTER NURSING -
YOKOHAMA RED CROSS NURSING SCHOOL
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