Summary
Overview
Work History
Education
Skills
Timeline
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Akilah Banks-Alexander

Raleigh,NC

Summary

Dynamic and dependable professional with a proven track record within night life and hospitality. Always excelling in customer service and upselling premium products. Known for creating memorable bottle and food presentations while maintaining a hygienic environment. Strong multitasking abilities and a friendly demeanor ensuring guest satisfaction in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Bottle/Hookah Girl

Touchdown Sports Bar
02.2025 - Current
  • Prepare and set up hookah devices, including selecting and packing the shisha, ensuring the right airflow and flavor.
  • Serve hookah to guests at their tables, explaining the flavors and options available. Make the presentation
  • Regularly check and clean the hookah equipment, ensuring that everything is in working order and hygienic. This includes changing water, replacing hoses, and sanitizing mouthpieces.
  • Keep track of hookah supplies, including shisha, coals, and flavorings, and assist in restocking as needed.
  • Serve premium bottled drinks as in champagne and spirits to tables and VIP sections, ensuring timely and attentive service.
  • Create exciting bottle presentations, often with sparklers or special effects, to enhance the celebratory atmosphere for guests.
  • Promote and upsell premium products, encouraging guests to choose higher-end bottled beverages and additional items to enhance their experience.
  • Monitor and restock ice, mixers, and other necessary items at your station to ensure seamless service.

Hookah Girl

Alive Nightclub
09.2024 - 02.2025
  • Prepare and set up hookah devices, including selecting and packing the shisha, ensuring the right airflow and flavor.
  • Serve hookah to guests at their tables, explaining the flavors and options available. Make the presentation appealing and ensure ongoing satisfaction.
  • Regularly check and clean the hookah equipment, ensuring that everything is in working order and hygienic. This includes changing water, replacing hoses, and sanitizing mouthpieces.
  • Keep track of hookah supplies, including shisha, coals, and flavorings, and assist in restocking as needed.
  • Follow all health and safety regulations regarding hookah service and ensure the responsible enjoyment of hookah among guests.
  • Create a welcoming and enjoyable environment by maintaining a friendly and upbeat demeanor, enhancing the overall experience for guests.

Hostess/Server

Sports and Social
09.2023 - 05.2024
  • Answers the phones and taking messages
  • Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
  • Communicate effectively with all guests.
  • Coordinate seating arrangements to provide fast and courteous service to guests. Anticipate needs of scheduled special parties.
  • Serve food and beverages promptly and efficiently, ensuring that all items are presented attractively. Check in with guests to ensure their satisfaction throughout the meal.
  • Accurately process guest payments, handle cash and credit transactions, and provide change or receipts as necessary.
  • Work collaboratively with other servers, hosts, and kitchen staff to create a positive and efficient work environment.

Bottle Girl

Upscale Restaurant and Lounge
11.2020 - 05.2022
  • Deliver and present bottles of alcoholic beverages, such as champagne or spirits, to tables, ensuring that each presentation is engaging and memorable.
  • Engage with guests to ensure their needs are met, answering questions about drinks and menu items while maintaining a friendly and approachable demeanor.
  • Provide exceptional service to club goers and celebrity guests
  • Sweep, mop, or vacuum floors regularly to remove dirt, spills, and debris. Ensure that all areas, including dance floors, bar areas, and restroom entrances, are clean and presentable.
  • Perform bottle presentations, often with sparklers or special effects, to enhance the celebratory atmosphere and make the experience memorable.

Education

Bachelor Of Arts - English And Elementary Education

Shaw University
Raleigh, NC
05.2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities

Timeline

Bottle/Hookah Girl

Touchdown Sports Bar
02.2025 - Current

Hookah Girl

Alive Nightclub
09.2024 - 02.2025

Hostess/Server

Sports and Social
09.2023 - 05.2024

Bottle Girl

Upscale Restaurant and Lounge
11.2020 - 05.2022

Bachelor Of Arts - English And Elementary Education

Shaw University

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Akilah Banks-Alexander