Akilah Daniels
Bridgeport,CT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Server
Cecil;s
06.2020 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Customer Service Agent
Tip Top Auto Shop
06.2019 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
St.catherine High School
Jamaica St.catherine 07.2019
Skills
- Communications
- Giving back to the community through volunteering
- Problem solving
- Teamwork
- Work ethic
- Leadership
- Adaptable and Flexible
- Attention to detail
- Analytical skills
- Sales
- Time management
reading
In my spare time I enjoy reading because it bring me peace and added education. It keeps my mind sharp, most importantly it also helps me see the world through others eyes, experiences and perspective.
Languages
Spanish
Limited Working
Timeline
Server
Cecil;s
06.2020 - 08.2020
Customer Service Agent
Tip Top Auto Shop
06.2019 - 08.2019
High School Diploma -
St.catherine High School