Akilah Howard-Brown
Fort Campbell,United States
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Offering experience in FOH and BOH roles. Professional experience in cash handling, bookkeeping, team success and keeping merchandise stocked while maintaining cleanliness.
Overview
11
11
years of professional experience
Work History
Sales Store Checker
Defense Commissary Agency, DECA
Fort Campbell, United States
10.2020 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
Grocery Store Worker
Defense Commissary Agency, DECA
Fort Campbell, Kentucky
04.2020 - 09.2022
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Server Shift Leader
O'Charley's Restaurant & Bar
Dothan, AL
10.2018 - 03.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
To-Go Specialist
Cracker Barrel
Statesboro, GA
08.2016 - 05.2018
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Student Worker
Georgia Southern University
Statesboro, GA
08.2017 - 12.2017
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Answered phone calls and routed callers to appropriate personnel.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
Student Worker
Abraham Baldwin Agricultural College
Tifton, GA
08.2014 - 05.2016
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Completed clerical tasks such as filing, copying and distributing mail.
- Worked in team environment to maintain high levels of productivity.
Server
Sonnys Real Pit BBQ
Thomasville, GA
05.2014 - 07.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Sociology
Troy University
Troy, AL05.2021
No Degree - Rural Sociology
Abraham Baldwin Agricultural College
Tifton, GASkills
- Customer Service
- Reliable and Responsible
- Office administration
- Cash Register Operations
- Employee Training
- Staff Supervision
- Inventory Stocking
- Adaptable and Flexible
- Creative Thinking
- Team Cooperation
- Customer Assistance
- Building Customer Trust and Loyalty
Timeline
Sales Store Checker
Defense Commissary Agency, DECA
10.2020 - Current
Grocery Store Worker
Defense Commissary Agency, DECA
04.2020 - 09.2022
Server Shift Leader
O'Charley's Restaurant & Bar
10.2018 - 03.2020
Student Worker
Georgia Southern University
08.2017 - 12.2017
To-Go Specialist
Cracker Barrel
08.2016 - 05.2018
Student Worker
Abraham Baldwin Agricultural College
08.2014 - 05.2016
Server
Sonnys Real Pit BBQ
05.2014 - 07.2016
Bachelor of Science - Sociology
Troy University
No Degree - Rural Sociology
Abraham Baldwin Agricultural College