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Leslie Schave
Cameron,NC
Work Preference
Summary
Customer service and operations expert with over 12 years of experience in enhancing team performance and customer satisfaction. Successfully managed cash handling of $30,000 while training over 100 cashiers in operational procedures, leading to significant improvements in service standards. Proven ability to leverage financial analysis skills to drive organizational efficiency and success.
Overview
28
28
years of professional experience
Work History
Sales Store Checker
Fort Bragg North Post Commissary
Fort Bragg
09.2009 - 06.2021
- Assisted over 10,000 customers by addressing inquiries, locating products, clarifying prices, and facilitating special orders.
- Provided exemplary customer service by actively listening to needs and recommending suitable products based on preferences.
- Improved customer satisfaction by delivering prompt assistance and effectively resolving inquiries.
- Contributed to achieving sales targets through collaborative teamwork and dedicated customer engagement.
- Operated an electronic checkout system, processed transactions, and reconciled the change fund and received currency daily.
- Managed and accounted for $30,000 in cash and negotiable instruments, ensuring accuracy in accountability reports.
- Trained 100+ cashiers on operational procedures, store policies, and regulatory compliance to maintain high service standards.
- Onboarded new employees, emphasizing sales techniques and product knowledge to improve store efficiency.
Assistant Manager
Family Dollar
Cameron
01.2009 - 04.2009
- Oversaw daily operations to ensure adherence to performance, quality, and service standards.
- Supervised and trained new employees, enhancing team skills and performance.
- Delivered high-quality customer service to an average of 100+ customers daily.
- Resolved customer complaints promptly, thereby enhancing overall customer satisfaction.
- Provided constructive feedback and recognition to team members, fostering a positive work environment.
- Built strong professional relationships with staff, promoting collaboration and support.
Domestic Technician
Self-employed
Fort Bragg
02.1996 - 01.2009
- Provided targeted academic support to enhance understanding and performance in homework assignments.
- Supported children's engagement in school and extracurricular activities to foster well-rounded development.
- Facilitated life skills development for three children. to develop essential life skills and responsibilities.
Heavy Construction Equipment Operator
United States Army Corps of Engineers
Grafenwhr
08.1993 - 02.1996
- Operated diverse heavy construction equipment to meet project specifications.
- Achieved project deadlines consistently through efficient machinery operation.
- Safely managed over $5 million worth of equipment during operational duties.
- Trained new equipment operators, enhancing overall team capability.
- Maintained comprehensive knowledge of state traffic laws and operational regulations.
- Followed oral and written instructions for task completion.
Education
Associate of Applied Science - Accounting And Finance/ Financial Services
Fayetteville Technical Community College
North CarolinaAssociate of Science - Accounting And Finance /Accounting
Fayetteville Technical Community College
FayettevilleAssociate in applied science - Human Resource Management Human Resources Management
Fayetteville Technical Community College
North CarolinaCertificate - Bookkeeping
Western Business College
WA01-2001
Skills
- Financial resource oversight, Human resource management coursework, Proficient in organization techniques, Financial analysis, Payroll management, Core accounting practices, Effective communication, Effective multi-tasking, Strategic leadership, Effective time management, Informed decision-making
- Customer service
- Sales processing
- Cash management
- Inventory management
Certificates
- Bookkeeping Certificate, Western Business College
- 01/2001
Timeline
Sales Store Checker
Fort Bragg North Post Commissary
09.2009 - 06.2021
Assistant Manager
Family Dollar
01.2009 - 04.2009
Domestic Technician
Self-employed
02.1996 - 01.2009
Heavy Construction Equipment Operator
United States Army Corps of Engineers
08.1993 - 02.1996
Associate of Applied Science - Accounting And Finance/ Financial Services
Fayetteville Technical Community College
Associate of Science - Accounting And Finance /Accounting
Fayetteville Technical Community College
Associate in applied science - Human Resource Management Human Resources Management
Fayetteville Technical Community College
Certificate - Bookkeeping
Western Business College