Akilah Maxwell
San Diego,CA
Summary
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Specialist
YMCA of San Diego County
San Diego, CA
01.2026 - Current
- Assisted program staff with administrative tasks and intervention support. Organized agendas and activities for group meetings. Facilitated group discussions and led various activities.
- Streamlined access to community resources and referral pathways to improve client support.
- Apply mental health first aid training to participants in crisis
- Developed and implemented targeted outreach activities to promote recruitment and advocacy objectives.
- Provide aftercare, follow-up, and stabilization support services to participants
- Individually meet with participants, assess the need for and provide supportive services, and apply designed curriculum as needed
Behavioral Therapist
Creative Solutions for Hope
San Diego, CA
01.2024 - Current
- Provide culturally responsive support and health-related education to clients and families based on individual needs.
- Conduct and intake ongoing behavioral assessments
- Collect, track, and review behavioral data to ensure accuracy and inform treatment planning.
- Coordinate care with teachers, case managers, and interdisciplinary teams to support client goals and continuity of services.
- Deliver direct behavioral and social support while managing and de-escalating challenging situations ethically and professionally.
- Utilized evidence-based techniques to enhance behavioral outcomes for diverse populations.
Merchandising Representative
Retail Merchandising Services
San Diego, CA
08.2020 - 01.2024
- Maintained accurate records and documentation related to inventory, audits, and service activities.
- Conducted regular assessments of store layouts and inventory systems to improve efficiency and service delivery.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Analyzed trends and consumer behavior data to support planning, forecasting, and operational improvements.
- Coordinated with store staff and management using clear communication and professionalism.
- Ensured compliance with company policies and procedures while managing confidential business information.
Proctor
California Western School of Law
San Diego, CA
11.2018 - 03.2020
- Conducted intake-style check-ins and verified eligibility and documentation for examinees.
- Maintained accurate records and incident reports in accordance with institutional and testing regulations.
- Provided clear instructions and support to individuals in a high-stress environment.
- Ensured confidentiality, professionalism, and adherence to policies and procedures
- Assisted in managing examination logistics, including setup and materials distribution.
- Provided timely feedback to instructors regarding observed issues or trends in student behavior during exams that may require attention or intervention.
Intern
SheWanders Photography
San Diego, CA
06.2019 - 08.2019
- Coordinated schedules, appointments, and service logistics to support timely client engagement and follow-up.
- Maintained accurate, confidential digital records, files, and documentation in accordance with organizational standards.
- Communicated professionally with clients, service providers, and external partners to support coordination of services.
- Supported daily operations through data entry, documentation tracking, and administrative coordination.
- Supported post-production processes by editing images and organizing files efficiently.
Education
BA - Linguistics (Major), Art (Minor)
San Diego State University
California05-2022
Skills
- Presentation Creation
- Expert in Google Suite and Microsoft Office
- Task Analysis
- Project Management
- Crisis Prevention and Intervention
- Escalation Handling
- Technical Writing
- Academic Writing
- Attentive to detail
- Data Collection and Analysis
- Support Services
- Customer Relationship Management
- Case management
- Client advocacy
- Case documentation
- Care coordination
- Community outreach
- Patient Support
Certification
- Adult and Pediatric First Aid/CPR - 2/23/2028
- Youth Mental Health First Aid
- Child Abuse Prevention
- Child Abuse Reporting Protocol
- Active Shooter Training
- Communication on Hazardous Chemicals in the Workplace
- Injury Illness Prevention Program for Individual Contributors
- Indoor Outdoor Heat Illness Prevention Plan
- San Diego County False Claims Curriculum
- HIPPA Privacy and Security Protocol
Languages
American Sign Language
Limited Working
Timeline
Support Specialist
YMCA of San Diego County
01.2026 - Current
Behavioral Therapist
Creative Solutions for Hope
01.2024 - Current
Merchandising Representative
Retail Merchandising Services
08.2020 - 01.2024
Intern
SheWanders Photography
06.2019 - 08.2019
Proctor
California Western School of Law
11.2018 - 03.2020
BA - Linguistics (Major), Art (Minor)
San Diego State University