AKILAH Nichols
Sacramento,CA
Summary
Highly organized and detail-oriented Administrative Professional with over 10 years of experience in office management, executive support, and remote operations. Adept at coordinating multiple tasks and projects while ensuring efficient office operations. Proficient in Microsoft Office Suite, Tableau, Power BI and SAP-AP vendor payment processing, with a proven ability to work autonomously in remote settings. Known for exceptional communication skills, a proactive problem-solving approach, and maintaining discretion with sensitive information. Seeking a fully remote administrative role to leverage expertise in supporting team operations and driving organizational success.
Overview
20
20
years of professional experience
Work History
Administrative Assistant (Remote & Onsite)
PepsiCo
07.2022 - Current
- Supported HR with paperwork and appointment scheduling, ensuring employee concerns were addressed promptly.
- Scheduled and coordinated meetings for supervisors and managers, utilizing remote collaboration tools.
- Managed and updated employee records, including onboarding processes, badge issuance, and terminations.
- Generated and analyzed cost and budget reports using Tableau and Power BI, providing insights for remote delivery and merchandising teams.
- Responded to donation requests and managed logistics for food services and customer interactions.
- Maintained calendars, phone directories, and office equipment to ensure seamless remote and on-site operations.
- Operated electronic pallet jacks, built and loaded pallets for bulk and route trucks, ensuring accuracy and stability for shipments.
- Assisted with cashiering tasks, including counting the cash collected by drivers from vendors and logging the daily cash report into SAP.
- Processed zero routes (receipts) by assembling and verifying paperwork, ensuring invoice numbers matched with supporting documents.
- Entered verified information into SAP with proper backup documentation.
Warehouse Clerk
Cear Electronics
11.2019 - 07.2022
- Maintained and organized warehouse data, entering serial numbers into remote-access databases.
- Trained new employees on operations, fostering a productive and collaborative work environment.
Drug Rehab Business Analyst (Remote)
Conduent, Inc.
03.2018 - 09.2019
- Conducted audits to ensure invoice and payment accuracy, reconciling accounts remotely.
- Managed data entry and communications with drug manufacturers via email and virtual meetings.
- Provided monthly status reports, including drug rebate aging analysis to stakeholders.
Claims Processor & Representative (Remote & Onsite)
Health Net
06.2005 - 01.2014
- Processed insurance claims with accuracy, meeting remote work quotas and HIPAA compliance standards.
- Investigated and resolved denied claims, ensuring timely resolutions for insurance providers.
- Communicated with insurance companies, customers, and providers through remote systems and platforms.
Education
Bachelor of Science - Business / Human Resources Certification
University of Phoenix
Phoenix, AZ07-2027
Inclusive Leadership: Diversity in the Workplace -
University of Phoenix
Phoenix, AZ06.2025
Organizational Behavior for Managers -
University of Phoenix
Phoenix, AZ05.2025
High School -
Valley High School
Sacramento, CA01.1998
Skills
- Office Management & Coordination
- Data Analysis & Reporting
- Multi-tasking & Prioritization
- Microsoft Office Suite
- Remote Collaboration Tools
- SAP-AP Vendor Payment Processing
- MyBuy
- HIPAA Compliance
- Excellent Verbal & Written Communication
- Flexible & Adaptable
- Self-Motivated
- Works Well Under Pressure
Professional Development
- Organizational Behavior for Managers, University of Phoenix, 05/01/25
- Inclusive Leadership: Diversity in the Workplace, University of Phoenix, 06/01/25
- Principles of Accounting, University of Phoenix, In Progress
Timeline
Administrative Assistant (Remote & Onsite)
PepsiCo
07.2022 - Current
Warehouse Clerk
Cear Electronics
11.2019 - 07.2022
Drug Rehab Business Analyst (Remote)
Conduent, Inc.
03.2018 - 09.2019
Claims Processor & Representative (Remote & Onsite)
Health Net
06.2005 - 01.2014
Inclusive Leadership: Diversity in the Workplace -
University of Phoenix
Organizational Behavior for Managers -
University of Phoenix
High School -
Valley High School
Bachelor of Science - Business / Human Resources Certification
University of Phoenix
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