A'kilah Scott
Selma
Summary
Customer service-driven with retail and banking teller experience, known for accuracy, efficiency, and strong interpersonal skills. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A position with a well-established organization to be a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
13
13
years of professional experience
10087
10087
years of post-secondary education
Work History
Teller
PNC Bank
Selma, AL
08.2023 - Current
- Processed customer transactions efficiently and accurately.
- Managed cash drawer, ensuring balanced funds throughout the day.
- Assisted customers with account inquiries and banking services.
- Resolved customer issues promptly, ensuring a positive banking experience.
- Trained new tellers on operational procedures and customer service standards.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Collaborated with team members to improve service delivery and workflow.
Public Buildings Coordinator
City of Selma
Selma
04.2021 - 08.2023
- Coordinates activities of performing arts center, other public buildings and supervises work of employees
- Alert media of upcoming events and presents programs to civic groups concerning center's activities
- Coordinates scheduling of events and informs clients safety issues and responsibilities related to rules and regulations.
- Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.
- Coordinated community events to enhance public engagement and participation.
- Managed schedules and logistics for city council meetings and public hearings.
- Assisted in budget preparation and monitoring for departmental projects.
- Facilitated communication between departments to ensure project alignment and efficiency.
Assistant Manager
It's Fashion Metro
Selma
01.2018 - 04.2021
- Provided strong service to customers, increasing customer loyalty and ensuring high rate of repeat customers
- Coordinate sales associates' weekly schedules and new employee training systems
- Adhered to company standard operating procedures ensuring store merchandise and cash were safely and professionally handled
- Trained sales associates and motivated them to become high-selling and hardworking team members with strong knowledge of inventory.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Trained new employees on customer service protocols and merchandising standards.
- Facilitated team meetings to improve communication and collaboration among staff.
- Supervised daily operations including scheduling shifts, assigning duties.
Associate
Winn Dixie
Selma
09.2015 - 01.2016
- Produce/Floral Associate that worked with fresh products such as fruits, and vegetables, and keeping the department looking clean and fresh
- Floral department created floral arrangements and other activities such as blowing up balloons for events/functions.
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assembly Line Worker
Johnson Controls Inc
Selma
08.2015 - 09.2015
- Assembly Line)
- Set up and performed hand and automatic assembly operations on components, sub-assemblies, and assemblies
- Basic wiring for controls, basic panels, and fan motors
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools
- Fixed automated equipment.
- Used established assembly instructions to complete jobs.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Cashier
Kustom Kreations Floral & Gift Shop
01.2014 - 05.2014
- Prepare floral arrangements and provide ideas for creative decorations
- Keep and maintain all vases and florist equipment and tool at florist office
- Flexibility to respond to range of different work situations
- Perform other duties assigned by superior
- Ensure that the florist workstation is organized and clean at all times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
City Clerk
05.2013 - 06.2013
- Answered phones, maintained all city records and documents, filed documents
- Responsible for city accounts payables, financial reports, and reviews accounts receivables for deposits, and payroll preparation
- Administered oaths of office to public officials and department staff.
Education
BBA - Business Management
Faulkner University
Montgomery, ALAssociate of Science -
Wallace Community College Selma
Selma, ALAssociate of Arts -
Wallace Community College Selma
SelmaCertificate in Cosmetology -
Wallace Community College Selma
SelmaHigh School Diploma -
Selma High School
Selma, ALSkills
- Computer Skills
- Manage Records
- Answering Phones
- Customer Service
- Retail
- Strong work ethic
- Payroll & Scheduling
- Multi-tasking
- Meeting Coordination and Support
- Evaluate Performance
- Customer Service Management
- Cash Counting
- Quality and Compliance
- Overseeing Employees
- Team Leadership
- Sales and Marketing
- Employee Training
- Microsoft Office Suite
- Cash handling
- Compliance adherence
- Banking operations
- Client relationship management
- Financial reporting
- Event coordination
Education and Training
other
Timeline
Teller
PNC Bank
08.2023 - Current
Public Buildings Coordinator
City of Selma
04.2021 - 08.2023
Assistant Manager
It's Fashion Metro
01.2018 - 04.2021
Associate
Winn Dixie
09.2015 - 01.2016
Assembly Line Worker
Johnson Controls Inc
08.2015 - 09.2015
Cashier
Kustom Kreations Floral & Gift Shop
01.2014 - 05.2014
City Clerk
05.2013 - 06.2013
BBA - Business Management
Faulkner University
Associate of Science -
Wallace Community College Selma
Associate of Arts -
Wallace Community College Selma
Certificate in Cosmetology -
Wallace Community College Selma
High School Diploma -
Selma High School