Summary
Overview
Work History
Education
Skills
Timeline
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Akilah Shands Urzua

Akilah Shands Urzua

Sedalia,Mo.

Summary

Hardworking Lead Care Manager experienced in clinical care oversight in long-term care facilities. Successful improving management of chronic illnesses with organized and proactive approach. Proven success at enhancing patient experiences and streamlining processes.

Overview

6
6
years of professional experience

Work History

Lead Care Manager Supervisor

POP HEALTH CARE
06.2021 - 12.2023
  • Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost effective care.

Housing Navigator-COVID-19 Shelter Monitor Lead

HOPE OF THE VALLEY
06.2018 - 09.2020
  • Kept case management records up to date in Champ
  • Assessed over 120 clients per day with immediate needs; food, shelter, medical/mental health and various resources
  • Collaborated with housing assistance programs thorough LAHSA to assist homeless clients with housing/shelter.

Case Manager 1

TARZANA TREATMENT CENTERS
06.2019 - 07.2020
  • Assessed clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
  • Worked with clients, family and friend support networks and health care professionals to put care plans in place
  • Listened to client’s concerns and providing counseling or intervention as required
  • Recorded client’s progress including charting referrals, home visits and other notable interactions
  • Evaluated client’s progress periodically and making adjustments as needed to improve outcomes
  • Followed up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health
  • Represented Reentry case management services at the PACT meetings at the Van Nuys Parole department.

Lead Shelter Monitor

HOPE OF THE VALLEY
01.2019 - 04.2020
  • Monitored and supervised shelter and client affairs
  • Received new clients, completed intake paperwork, created client files
  • Enforced shelter policies and followed staff policies and procedures.

Education

High School Diploma -

Verdugo Hills High School

Certificate -

Mental Health First Aid

Certificate -

Work Source Readiness Program

Skills

  • Ethical and Professional Development Standards - Building a rapport and boundaries with the clients
  • Active Listening, and Motivational Interviewing, Powerful Questioning, Creating Client Engagement
  • Knowledge of Champ, Microsoft Office (Word, Excel, Powerpoint), GoggleWorkspace

Timeline

Lead Care Manager Supervisor

POP HEALTH CARE
06.2021 - 12.2023

Case Manager 1

TARZANA TREATMENT CENTERS
06.2019 - 07.2020

Lead Shelter Monitor

HOPE OF THE VALLEY
01.2019 - 04.2020

Housing Navigator-COVID-19 Shelter Monitor Lead

HOPE OF THE VALLEY
06.2018 - 09.2020

High School Diploma -

Verdugo Hills High School

Certificate -

Mental Health First Aid

Certificate -

Work Source Readiness Program

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Akilah Shands Urzua