AKILAH SMITH
Montgomery
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Qualified for years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Ccht -Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Montgomery Baptist
Montgomery
09.2014 - Current
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Tested and recorded blood glucose levels.
- Provided pre- and post-operative care.
- Inspects a patient's dialysis access. Administers local anesthesia, inserts, needles, and initiates dialysis according to unit protocol and patient prescription.
Call Center Representative
Gainwell Technologies LLC
Montgomery
05.2023 - 03.2024
- Handled customer inquiries efficiently, ensuring high-quality service and satisfaction.
- Resolved complex issues through effective communication and problem-solving techniques.
- Trained new representatives on systems and procedures to enhance team performance.
- Implemented process improvements that streamlined call handling and reduced wait times.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Secretary
Fresenius Kidney Care Taylor Road
Montgomery
05.2011 - 09.2014
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Created detailed expense reports and requests for capital expenditures.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic.
- Answered and quickly redirected calls.
Pct Patient Care Tech
Volunteers of America
Montgomery
06.2008 - 11.2010
- Administered all aspects of skin care, including bedside baths, perineal care to patients.
- Identified and reported impaired skin integrity in patients.
- Responsible for reporting and charting intake and output functions.
- Monitored vital signs and any changes pertaining to patient's overall wellness.
- Pass out medication to patients.
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their personal care.
Education
High School Diploma -
Sidney Lanier Senior High School
Montgomery, ALSkills
- Quick learner
- Strong client relations
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Multi-line phone talent
- Training development aptitude
Certification
Ccht certification, 05/01/15
Timeline
Call Center Representative
Gainwell Technologies LLC
05.2023 - 03.2024
Ccht -Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Montgomery Baptist
09.2014 - Current
Secretary
Fresenius Kidney Care Taylor Road
05.2011 - 09.2014
Pct Patient Care Tech
Volunteers of America
06.2008 - 11.2010
High School Diploma -
Sidney Lanier Senior High School