Akilandeswari Murugesh
Queens Village,NY
Summary
Dynamic professional with proven experience in team management and workplace safety. Strong ability to enhance customer experiences and streamline operations. Skilled in multitasking and implementing efficient processes, contributing to improved service delivery and patient scheduling in previous roles.
Overview
5
5
years of professional experience
Work History
Crew Shift Leader
Canyon Properties Inc.,
03.2020 - 06.2023
- Assisted team members in daily operations to ensure efficient workflow and customer service.
- Learned safety protocols and operational procedures to maintain a secure work environment.
- Engaged with customers to enhance their experience and address inquiries effectively.
- Collaborated with crew members to implement best practices for food preparation and cleanliness.
- Adapted quickly to changing environments, demonstrating flexibility during peak hours.
- Participated in training sessions to develop skills in equipment usage and maintenance.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Quickly and efficiently resolved complaints and escalated issues.
Administrative Assistant
Dr.Dhayaparan Medical P.C
08.2018 - 02.2020
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed correspondence with patients and healthcare providers, ensuring timely communication and information exchange.
- Implemented electronic filing system, enhancing document retrieval speed and accuracy.
- Assisted in preparation of medical records for patient consultations, ensuring compliance with privacy regulations.
- Supported billing processes by verifying insurance information and processing claims accurately.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Dialysis Technician - Hemodialysis
New York Medical Career Training Center
Flushing, NY.03-2025
Master of Science - Biochemistry
Bharathidasan University
Tamilnadu, India.04-2007
Bachelor of Science - Biochemistry
Bharathidasan University
Tamilnadu, India.04-2004
High School Diploma -
N.D.Higher Secondary School
Tamilnadu, India.05-2002
Skills
- Workplace safety
- Team management
- Teamwork
- Time management
- Multitasking
Timeline
Crew Shift Leader
Canyon Properties Inc.,
03.2020 - 06.2023
Administrative Assistant
Dr.Dhayaparan Medical P.C
08.2018 - 02.2020
Dialysis Technician - Hemodialysis
New York Medical Career Training Center
Master of Science - Biochemistry
Bharathidasan University
Bachelor of Science - Biochemistry
Bharathidasan University
High School Diploma -
N.D.Higher Secondary School