Akima Ray
Covington,GA
Summary
Highly motivated and profession individual, with several years of leadership and supervisory experience working in the customer service and customer relations arena. In conjunction with many plus years of excellent hotel housekeeping supervisory skills. Able to work in a fast paced environment, while maintaining quality service.
Overview
19
19
years of professional experience
Work History
Customer Service Team Leader
SBM Services
Jacksonville, USA
01.2010 - Current
- Supervisor employees to ensure best quality of service is render to our customers.
- Plan and prepare employee work schedules.
- Enforce safety, health, and security rules.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Provide staff with assistance in performing difficult or complicated duties.
- Hire, train, and evaluate personnel.
- Inspect work performed to ensure that it meets specifications and established standards.
Customer Account Specialist
Venus Fashion
Jacksonville, FL
06.2018 - 05.2023
- Managed customer inquiries and resolved account issues effectively.
- Processed orders and coordinated shipment details for timely delivery.
- Assisted customers with returns and exchanges according to company policy.
Housekeeping Supervisor
Marriot Hotels
Jacksonville, USA
01.2007 - 01.2009
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult tasks and situations.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Establish and implement operational standards and procedures for the departments supervised.
- Check and maintain equipment to ensure that it is in working order.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Education
General Education Diploma -
Florida State College
Jacksonville, FloridaSome College (No Degree) - Business Administration
University of Arizona
Tucson, AZSkills
- Detail Oriented
- Excellent Management/Supervisory skills
- Excellent Communicator, both verbal and written
- Polished and Professional Customer Service Team Leader
- Ability to handle multiple tasks and provide efficient solutions in various situations
Professional Overview
Highly motivated and profession individual, with several years of leadership and supervisory experience working in the customer service and customer relations arena. In conjunction with many plus years of excellent hotel housekeeping supervisory skills. Able to work in a fast paced environment, while maintaining quality service.
Timeline
Customer Account Specialist
Venus Fashion
06.2018 - 05.2023
Customer Service Team Leader
SBM Services
01.2010 - Current
Housekeeping Supervisor
Marriot Hotels
01.2007 - 01.2009
General Education Diploma -
Florida State College
Some College (No Degree) - Business Administration
University of Arizona