Akima Taylor
Summary
Executed front-desk operations, delivering exceptional customer service and administrative support across healthcare, government, and office environments.
Overview
18
18
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
08.2020 - Current
- Greet and check in patients while providing courteous, professional front-desk support
- Answer phones, verify patient information, and assist with appointment flow
- Maintain accurate records and documentation while protecting patient confidentiality
- Provide calm, respectful service in a fast-paced healthcare environment
- Support communication between patients, providers, and staff
Tax Preparer
Jackson Hewitt
01.2010 - Current
- Welcome clients, manage appointments, and provide front-office customer service
- Answer incoming calls and respond to client questions professionally
- Handle confidential documents with accuracy and discretion
- Maintain organized client files and records
Tag and Title Clerk
Ware County
10.2015 - 08.2017
- Provided front-desk service to the public in a government office setting
- Answered phones, routed calls, and assisted walk-in customers
- Processed documents, payments, and maintained accurate records
- Communicated professionally with state agencies and the public
Administrative / HR Assistant
Cannon Executive Protection
12.2007 - 12.2010
- Provided administrative and receptionist support to internal and external contacts
- Answered phones, scheduled meetings, and coordinated office activities
- Managed confidential employee records and documentation
- Assisted with onboarding and training coordination
Education
Campbell High School
Atlanta, GaSkills
Assisted with front desk operations by greeting visitors and managing inquiries Supported reception tasks by handling phone calls and scheduling appointments Maintained organized front desk area to enhance visitor experience
Operated multi-line phone systems to facilitate communication among team members Assisted in troubleshooting technical issues related to phone systems Supported daily operations by managing call routing and handling inquiries efficiently
Assisted customers with inquiries and concerns to enhance satisfaction Supported team members in resolving client issues effectively Facilitated communication between clients and service teams to ensure smooth operations
Managed appointment scheduling to optimize team availability and enhance client interactions
Supported compliance with HIPAA regulations and maintained confidentiality of sensitive information Assisted in training staff on best practices for data protection and privacy Contributed to the development of policies to safeguard patient information
Assisted in document creation and formatting using Word Supported data analysis and management through Excel Coordinated communication and scheduling via Outlook
Assisted in organizing schedules and prioritizing tasks to meet deadlines Supported team members in managing workloads effectively Coordinated project timelines to enhance overall efficiency
Facilitated effective professional communication across teams and stakeholders
Timeline
Phlebotomist
Quest Diagnostics
08.2020 - Current
Tag and Title Clerk
Ware County
10.2015 - 08.2017
Tax Preparer
Jackson Hewitt
01.2010 - Current
Administrative / HR Assistant
Cannon Executive Protection
12.2007 - 12.2010
Campbell High School