Akime Kearney Johnson
Bronx,NY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
13
13
years of professional experience
Work History
Disability Case Manager
NYCERS
Brooklyn, NY
04.2021 - Current
- Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
- Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Improved the disability case management process by streamlining documentation and communication procedures.
- Participated in ongoing professional development courses to stay abreast of industry trends and best practices in disability case management.
- Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Served as a knowledgeable resource in disability-related matters for colleagues, contributing to a well-informed, high-performing team.
Asst. Director/Bookkeeper
GRAND STREET SETTLEMENT
New York, NY
04.2016 - 04.2021
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Created and updated records and files to maintain document compliance.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Assistant Teacher
BRIGHT SIDE ACADEMY
Brooklyn, NY
02.2013 - 04.2016
- Assisted with the implementation of daily plans and activities
- Assisted with daily observations and child evaluations
- Provided guidance for children’s behavior.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Sales Associate
L'OCCITANE EN PROVENCE
New York, NY
08.2011 - 01.2013
- Developed a basic level of product knowledge of the ranges, campaigns, offers, best and slow sellers with passion and energy Supported the boutique to achieve team Key Performance Indicators by actively contributing to the achievement of the boutique sales and operational objectives Supported various tasks, e.g
- Stock takes, gift wrapped, restocked, visual merchandised and some light house-keeping.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
A.S. Business Administration -
METROPOLITAN COLLEGE OF NEW YORK
05.2013
Skills
- Analytical Skills
- Excellent organizational Skills
- Team Building
- Community Organization
- Disability Knowledge
- Client Advocacy
- Ethical practices
- Policy Interpretation
- Written and verbal communication
- Community Outreach
- Staff Oversight
- Client meetings
- Service planning
- Proficient in Software
References
- Ashley Johnson M.S.Ed. Stem Program Director +1 (216) 209-1101
- Lynikka Draper MSW +1 (720) 724-5288
Timeline
Disability Case Manager
NYCERS
04.2021 - Current
Asst. Director/Bookkeeper
GRAND STREET SETTLEMENT
04.2016 - 04.2021
Assistant Teacher
BRIGHT SIDE ACADEMY
02.2013 - 04.2016
Sales Associate
L'OCCITANE EN PROVENCE
08.2011 - 01.2013
A.S. Business Administration -
METROPOLITAN COLLEGE OF NEW YORK