Sales Force
Dionne Bessard-Davis
BSP, MSM, Ph.D. Candidate (ABD)
Richardson,TX
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
11
11
Years of Military Service
2
2
Languages
Work History
Disability Case Manager
Amazon Corporate
09.2020 - 08.2023
- Improved the disability case management process by streamlining documentation and communication procedures.
- Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
- Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
- Performed thorough evaluations of clients' physical and mental impairments to ascertain their qualification for disability benefits.
- Possessing extensive knowledge of disability contracts, policies, and procedures, along with medical and vocational issues.
- Acted as a mentor and advisor to colleagues and newcomers.
- Conducted telephonic clinical reviews to assess the medical necessity for disability, workers' compensation, and accommodation claims, resulting in the determination of claim acceptance or denial.
- Documented the supporting clinical rationale for appropriate case determination.
- Ongoing clinical review was maintained throughout the period of disability.
- Collaborated with employees and their medical providers to ensure a timely and appropriate return to work.
- Administered disability benefit management for an average of 150–200 employees, handling both routine and complex cases, and conducted effective evaluations of claimants.
- Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
- Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
Human Resources Recruitment Specialist
Driveline Retail
02.2020 - 08.2020
- Developed and executed recruitment strategies to attract a diverse pool of qualified applicants.
- Conducted phone screens, interviews, reference checks, background investigations, and other hiring processes.
- Created job postings and managed external recruitment sources such as job boards, social media sites, and professional associations.
- Conducted phone screens, interviews, reference checks, background investigations, and other hiring processes.
- Guided hiring managers on selection criteria, interviewing techniques, and legal compliance issues related to employee recruitment.
- Analyzed current workforce demographic data to ensure diversity goals were met during the recruiting process.
- Drafted offer letters for new hires per company policies.
Customer Support Specialist
Service King Collision
01.2016 - 07.2017
- Internal databases were continually updated with information about technical issues and useful discussions with customers
- Delivered a prominent level of customer service and ensured diplomatic handling of complex complaints, resulting in the resolution of pertinent issues meeting time-sensitive guidelines (SLAs).
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
Doctor of Psychology (PsyD) - Psychology
The University of Arizona Global Campus
Remote04.2026
Doctorate - Management Science
Colorado Technical University
Remote 07.2020 - 01.2023
Master of Science - MS - Operations Management and Supervision
Colorado Technical University
Remote 05.2019 - 06.2020
Bachelor of Applied Science - BSc - General Psychology
Colorado Technical University
Remote 03.2015 - 04.2019
Skills
- Problem-Solving
- Communication Skills
- Healthcare
- Critical Thinking Skills
- Case Management
- Psychology
- Leadership
- Talent Management
- Team Building
- Employee Benefits
- Employee Engagement
- Policies and Procedures
- Interpersonal Skills
- Conflict Management
- Organizational Skills
- Time Management
- Diversity and Inclusivity
- Regulatory Compliance
- Human Relations
- Disability Management
- Claims Evaluations
- Vocational Rehabilitation
Military Experience
As an Army veteran, I have more than 11 years of experience serving as a Combat Medic in both active duty and reserve capacities. My responsibilities included delivering both inpatient and outpatient care, completing Combat Lifesaver and Responder training, preparing injured patients for evacuation and triage, performing CPR, administering IV therapy, monitoring vital signs, dressing wounds, assisting medical personnel with specimen collection, administering injections and medications, and maintaining medical records.
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 7 staff members.
- Resolved product issues through consumer testing.
Affiliations
- The National Society of Leadership and Success
- Amazon Warriors
Software
DALI
People Soft
Workday
Interests
Research
Reading
Listening to melodic music
Certification
SHRM-CP
Timeline
Disability Case Manager
Amazon Corporate
09.2020 - 08.2023
Doctorate - Management Science
Colorado Technical University
07.2020 - 01.2023
Human Resources Recruitment Specialist
Driveline Retail
02.2020 - 08.2020
Master of Science - MS - Operations Management and Supervision
Colorado Technical University
05.2019 - 06.2020
Customer Support Specialist
Service King Collision
01.2016 - 07.2017
Bachelor of Applied Science - BSc - General Psychology
Colorado Technical University
03.2015 - 04.2019
Doctor of Psychology (PsyD) - Psychology
The University of Arizona Global Campus
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