Akin Okiji

Support the end-to-end infrastructure radio customization process.

Interface with MSI Systems Engineers to validate customer-specific infrastructure configuration parameters.

Create customer-specific infrastructure configuration files using internal MSI software applications and supplied configuration parameters.

Troubleshoot the customization process and escalate to engineering for additional support as required.

Troubleshoot and repair electronic, electrical, and RF test systems.

Identify hardware and software issues that potentially impact the test or build process.

Provide first-level technical manufacturing support to multiple manufacturing assembly lines.

Create, build, and maintain test systems/fixtures.

Troubleshoot fixture issues including pneumatics and mechanical functionality, software/PC triggered interaction.

Demonstrate excellent mechanical skills (pneumatics and calibration).

Maintain PC software and hardware, pneumatic, and hydraulic hardware.

• Set up equipment for employees, performed or installed cables, operating systems, or software
• Disassembled computer systems to troubleshoot and resolve hardware issues
• Responded to requests from users and directed individuals through basic troubleshooting tasks
• Developed scripts for administrative tasks such as account creation and deletion and password resets
• Participated in team meetings to discuss project status updates

• Configured customers' systems to required specifications and tested systems to ensure 100% quality
• Responsible for troubleshooting problems with computer systems, hardware, software, and peripheral
• Always adhered to safety procedures and guidelines
• Communicated issues concerning customer orders to the area Help Desk or Team Leader

• Company Overview: Contract
• Worked with hardware and various software and set up and installed PC’s and network printers
• Guided users through detailed hardware installations and technical fixes via phone, email, and live chat
• Documented and maintained detailed records of support requests, escalations and actions taken
• Contract

• Served as the first point of contact for customers seeking technical assistance over the phone or email and performed remote troubleshooting through diagnostic techniques and pertinent questions to diagnose
• Walked the customer through the problem-solving process and directed unresolved issues to the next level of support personnel and followed up accordingly while minimizing downtime
• Collaborated with remote engineers to successfully pre-install and configure switches, ensuring seamless cut-over for new switches