Akinbowale Akinsanya

• Consultation with customers for the sales of kitchen and bath cabinets and countertops.
• Design kitchen and bathroom for customers using 2020 Design software.
• Preparation of quotes/ estimates for cabinets and countertops to customers.
• Create professional presentations to creatively communicate design intent and direction.
• Assisted clients successfully by choosing furnishings consistent with preferences and budget.
• Assist customers in selecting cabinet door styles, colors, finishes and other aesthetic details of their kitchens or bathrooms.
• Consult with clients on the best use of space based on their lifestyle needs.
• Coordinate with installers to drive job success.
• Coordinate and liaise with cabinet brands sales representatives to deliver quality and timely products and services to customers.
• Provide cost estimates for labor and materials needed for completion of project.
• Review project costs, budgets and adherence to schedules.
• Present finished designs to clients for approval or modifications prior to installation.
• Provide complimentary in-home consultations to prospective customers to gather ideas and promote design services.
• Coordinate delivery schedules with vendors and contractors throughout the duration of the project.
• Monitor progress of job such as production, shipment and in-home delivery ensuring quality control standards were met.
• Address any customer complaints promptly and professionally.

• Design kitchen and bathroom for customers using 2020 Design software.
• Consultation with customers for the sale of custom kitchen and bathroom cabinets and countertops.
• Preparation of quote/ estimates for cabinets and countertops for customers.
• Presentations of 3D design to customer based on their desired kitchen layout and design choice.
• Assist and guide customers in their choice of kitchen cabinets, door styles, color, finish and wood construction type.
• Develop kitchen designs that maximized available space and met customer expectations.
• Research concepts and followed industry trends to provide knowledgeable insight to customers.
• Coordinate and liaise with cabinet brand sales representatives to drive job success.

• Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
• Marketing and deployment of technology driven, web-based school management solution in partnership with other global technology leaders targeted at enabling learning institutions (primary, secondary and tertiary) in Nigeria to move up to a technology-enabled environment commensurate to that of the first world countries.
• Offer support on this solution by putting in place the hardware infrastructure required to deploy such software applications in schools.
• Marketing and deployment of other school-based electronic payment solutions/ platforms on several switching platforms such as InterSwitch and eTranzact networks.
• Drive, manage and monitor the bank branches enlistment and performance on Corporate Solutions e-products such as Online School management Solutions, Payment channels (AutoPay and WemaRemit), Collection channels (PAYDirect and eTranzact) and e-Payment Solutions for Microfinance Banks.
• Support and collaborate branches’ marketing efforts of Corporate Solutions e-products and facilitates the provision of such in line with key performance indicators (KPI).
• Make presentations in conjunction with SBUs and branches on all Corporate Solutions e-products channels to various groups of customers ranging from corporate organisations, government, schools, etc.
• Liaise with Business groups such retail banking, commercial banking, institutional/ corporate banking and public sector groups to harness the benefit of IT based solution for customers delight.
• Develop business plans and write proposals on e-Business products to existing and prospective customers.

• Drive, manage and monitor the bank’s electronic channels such as ATM, POS, mobile banking and internet banking, ensuring high uptime availability rates.
• Marketing and deployment of school-based electronic payment solutions/ platforms and other card-based products both on InterSwitch and eTranzact networks.
• Procurement and deployment of ATMs in branches and offsite locations, in conjunction with IT and Premises departments and ATM vendors.
• Support and collaborate branches’ marketing efforts of e-banking products and facilitates the provision of such in line with key performance indicators (KPI).
• Identify the branches’ e-banking needs, sensitize the branches on such needs and facilitates the timely provision of such.
• Monitoring ATM cards delivery to customers through the branches with the aim of stimulating increased and sustained card usage amongst the customers.
• Business Development strategies on all e-banking products.
• Make presentations in conjunction with SBUs, on all newly developed and existing electronic Banking Products to various groups of customers ranging from corporate organisations, government, schools, etc.
• Develop and Implement a comprehensive e-business strategy.
• Analyses the market intelligence on all the e-products and proffer appropriate action. This ranges from improvement, modification and repackaging of existing products, introduction of new products, etc.
• Liaise with Business groups such retail banking, commercial banking, institutional/ corporate banking and public sector groups to harness the benefit of IT based solution for customers delight.
• Develop business plans and write proposals on e-banking products to existing and prospective customers.

• Coordinate the activities of the Customer Service Officers and Funds Transfer Officer and ensure adherence to the bank’s policies and procedures.
• Ensure adequate charging of commission on services (e.g. NITEL, shares, VAT, drafts etc.) and remittance to appropriate quarters.
• Authorise transactions within limit and ascertain completeness of required documents.
• Screen and approve account opening forms and supporting documents for new customers.
• Ensure customer needs are promptly identified and met.
• Maintain cordial relationship with customers while building a climate of trust

Business Development/Marketing

• Assist in mapping out and executing strategies that will effectively achieve the Branch’s business plans and the bank’s objectives.
• Deposit generation/business development – marketing of high net-worth individuals/medium and corporate customers for account relationships.
• Regularly review customer segment marketing strategies / customer plans and make recommendations to the Business Manager

Customer Service

• Provision of financial advisory services to customers as and when required based on observation on each customer’s account.
• Attending to customers’ enquiries.
• Provide regular feedback / information for customers as regard their accounts.
• Maintain existing customer relationships and identify / establish new ones.
• Identify customer needs and proactively seek to provide products/ services to meet the anticipated needs.
• Assist in maintaining a comprehensive database of information on all existing relationships and prospects

Management Reporting

• Assist in preparing management reports as required

Department Administration and Coordination

• Monitor and evaluate performance of Marketing Officers.
• Perform other duties as assigned by the Business Manager

• Improved customer service wait times to mitigate complaints.
• Process opening and closing of customer accounts as required.
• Process check book requisition.
• Receive, evaluate and process all customer information requests within the Customer Service function.
• Refer customer request beyond limit to appropriate authority.
• Respond to customer information requirements promptly and efficiently.
• Administer and collect customer survey questionnaires.