Akintunde Ademola
North Potomac,MD
Summary
Akin a Harvard university trained on building capability by Delivering Results, is a seasoned Scrum master, DevOps generalist, Certified cyber intelligence professional (CCIP), Business Project and account manager with over 15years experience in information technology, Customer service, Sale & Support, testing and Cloud practice (AWS/Azure ServiceNow Admin, SaaS, PaaS. SAP, IT Service). Delivering multiple award-winning cutting edge (Agile) solutions to private and government institutions while meeting deadline. Achieved 90% year-over-year lead growth through strategic initiatives. Responsible for full life cycle of large/long-term highly complex projects. Excellent creativity, logical, analytical, problem-solving skills and communicates effectively using leadership problem solving skills and organizational time management strategies. A team player with strong entrepreneurial skills able to create winning ideas within short periods and good work ethic dedicated to time management, adaptability, motivating and administering balance IT/Telco projects. Also have extensive experience in managed IT services, Including Unified Network Communications, Disruptive technology, Big Data, AI/machine learning, Microsoft office tools (office 360) Google business suite etc. Legally authorize to work with no sponsorship required.
Overview
20
20
years of professional experience
Work History
Scrum Master
Hughes Network systems
10.2019 - 04.2020
- Leading of 3 Scrum teams of 12 members each to stream equipment enhancement project
- Team planning and tracking activities
- Documented project release plan and co-ordinate backlog refinement with Product owners to resolve any challenges in assigning requirements during sprints
- Tracking sprint progress using TFS (Team Foundation Server) DevOps dashboard
- Implemented Agile mindset by conducting burndown chart, team velocity and continuous improvement velocity
- Facilitated daily stand up / scrum call to build synergies and bridge communication gaps among various technology teams.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Managed various IT projects to meet deadlines and customer requirements.
Business Capture Manager
Tri Sparkles Properties
08.2014 - 09.2019
- Manage/lead multiple Projects from initiation, contract award, transition, execution, growth decrement, and contract close out
- Assisted project managers in planning, tracking and documentations of report
- Lead development and implementation of large deal capture plans and monitor Project Progress set deadlines
- Review project team deliverables to ensure quality and adherence to government policies
- Provide management with sales operations support activities and ensure Stakeholder Satisfaction
- Track staffing actions for contract, utilizing program-developed tools to provide accurate and timely updates
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Develop and continuously enhance processes to improve submittal package quality, optimize process efficiency and maximize candidate throughput
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
Roll Out Support Engineer
CELESIO
01.2013 - 08.2014
- Worked with Empower UK limited as a Contractor around the country to build and maintain infrastructure technologies for integration and deployment of Celesio Network systems solutions
- Cloud services migration, converged infrastructure, system monitoring & management performance reporting for both wired and wireless data networks
- Worked with third-party providers to keep networks running efficiently
- Maintained company’s phone system and working closely with phone service provider to keep lines active
- Train to use a broad range of industry standard company specific equipment and systems for schedule, engineering resources and participate in emergency response & callout
- Work closely with all departmental teams including NOC, Sales, Network Engineering & Planning, and customers.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with outside departments to implement system-wide improvements.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in the development of new features by providing valuable user feedback to product teams based on client interactions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within support team.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Assisted in development of system security protocols.
Roll Out Support Engineer
Thomas Vale Construction
10.2012 - 12.2013
- Worked with Empower UK limited as a Contractor where i supervise production of fiber designs and network projects
- Communicating with contractor and internal workforces with oversight for OSP/ISP cable work (line, splice)
- Monitoring fiber splicing and escalate problem areas to management
- Work with premises cabling team to making sure all their requirements are met
- Keep track of signal strength of different devices to ensuring adequate performance
- Installing and configuring computer systems firewalls and Perform end user desktop support services, data recovery, troubleshoot and making sure that networks are protected from attacks
- Performing analysis and collecting data to establish potential for improvements within communication networks
- Supervise Local Project staff in performance of their daily responsibilities
- Assign workload, manage team deadlines and commitments to resolving some technical and business challenges
- Documented network issues and escalation
- Coordinate material and resource management for different hardware used.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Deputy Venue Transport Manager
London Olympics 2012 LOCOG
06.2012 - 09.2012
- Member of the local organizing committee for London 2012 Olympics
- Responsible for transport management planning, design, and implementation for the city of Coventry
- Venue management and transport queries logging
- Place volunteers in transport related roles
- Vehicle staging and Coordinating projects and their interdependencies on Incident Management & Change management
- Perform Access Management roles, including processing User Access Requests for users
- Escalation and bridge/conference calls for complicated maintenance activities.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Business Development Manager (Servers)
Aira Technologies IBM TIER ONE Partner
03.2010 - 05.2012
- Identify new business opportunities and manage relationships with suppliers, vendors, internal clients, and community partners
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for sales pipeline.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Prepared sales presentations for clients showing success and credibility of products.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Manager - Client Sales
Technology Distributions
06.2005 - 12.2009
- Manage planning, Scheduling travels and coordinate expense record
- Coordinate with Workforce Management in Recruiting, Training, Maintenance, Human Resources
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Systems Support Technician
Computer Plus Limited Nigeria
01.2000 - 05.2005
- Desktop Support, Configuration, PC builds, upgrade, optic and low wireline /terrestrial, satellite and wireless-voltage cabling, broadband
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks
- Trained new staff to operate within company’s IT systems and ensuring that new staff are aware of company communication policies
- Retail POS, Security and alarm installation and Wireless networking configuration
- Implemented system security by configuring, monitoring, and maintaining application and virus protection software
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Evaluated emerging technologies and industry trends, making recommendations for system improvements that support business growth and efficiency objectives.
Skills
- Clarity
- Jira
- TFS – DevOps
- Border Gateway Protocol (BGP)
- Juniper
- LAN
- WAN
- IoT
- Scaled Agile Framework
- Networking
- Cisco
Education Certifications
- 07/2020, Agile Leadership Principles and Practices, University of Maryland
- 08/2020, AWS Technical Essentials, AWS Cloud Professional
- 08/2020, Certified DevOps Generalist
- 06/2020, Project Management: The Basics for Success, University of California
- 05/2018, Cyber Security Training Certificate, Newcastle University
- 12/2016, Diploma in Mobile App Development, SHAW Academy
- 06/2016, Building Capability by Delivering Results, Harvard University
- 08/2015, Accredited Project Manager (APRM) Certification
- 11/2014, Scrum Product Owner
- 2012-2013, Business Administration, Hovering College
- 1993-1998, B.SC Pure and Applied Mathematics
Timeline
Scrum Master
Hughes Network systems
10.2019 - 04.2020
Business Capture Manager
Tri Sparkles Properties
08.2014 - 09.2019
Roll Out Support Engineer
CELESIO
01.2013 - 08.2014
Roll Out Support Engineer
Thomas Vale Construction
10.2012 - 12.2013
Deputy Venue Transport Manager
London Olympics 2012 LOCOG
06.2012 - 09.2012
Business Development Manager (Servers)
Aira Technologies IBM TIER ONE Partner
03.2010 - 05.2012
Manager - Client Sales
Technology Distributions
06.2005 - 12.2009
Systems Support Technician
Computer Plus Limited Nigeria
01.2000 - 05.2005